Bus & Tech App Analyst

Salary: $75,814.00 - $113,721.00 Annually Location : Wake County, NC Job Type: Permanent Full-Time Job Number: 24-14340 Department: Dept of Health and Human Services Division: SEC OFFICE - INFO TECH Opening Date: 11/27/2024 Closing Date: 12/18/2024 5:00 PM Eastern Job Class Title: Applications Systems Analyst II Position Number: 60038186 Salary Grade: DT09 Description of Work On call and overtime may be required dependent on client automation needs. The primary purpose of this position is to provide business analysis, system analysis, programming, and production support within DHHS IT. The position will produce deliverables for all phases of the Software development lifecycle from functional requirements through final implementation and production support. The position will participate in effort planning with clients, Technical Leads, and DHHS IT management. The position will be expected to participate in planning sessions with client for specific modifications and enhancements to the system; status reporting, monitoring projects for quality assurance and ensuring projects adherence to procedures. Some Key Responsibilities include: Participating in requirement gathering sessions, refining requirements, designing new programs, analyzing, and modifying existing programs, debugging programs, doing code review for peer programmers, writing test plans/scenarios and testing. Participate in the development of solutions using programming expertise for day-to-day business and technical needs which include maintenance support, needed modification, or development of complex inter-related applications/solutions. Uplifting of the older versions and technologies used in the current environment to newer versions and/or state-of-the-art technologies. Work with a diverse set of stakeholders and provide strong overall analysis/programming support for one or more complex applications/information systems. System assessment and performance monitoring to identify and correct avoidable production interruption. Providing production support including nightly batch cycle as needed May be reassigned to support different applications as necessary to support the department's critical needs and changing priorities. About the NC Division of Information Technology: DHHS Information Technology (IT) Division provides enterprise information technology leadership and solutions to the department and their partners so that they can leverage technology, resulting ultimately in delivery of consistent, cost effective, reliable, accessible, and secure services. DHHS IT Division works with business divisions to help ensure the availability and integrity of automated information systems to meet their business goals. DHHS IT Division's primary information technology services are Application Management, Project Management, Privacy and Security, Financial Management, Health Information Technology, Infrastructure and Service Management. About the NC Department of Health and Human Services (DHHS): The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence. Compensation and Benefits: The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit website for benefits: . For more information about DHHS: Knowledge, Skills and Abilities / Competencies Listed below are the knowledge, skills and abilities (KSAs) associated with the position. These KSAs, along with the minimum education and experience listed, are required in order to be deemed "eligible" for the position therefore you must provide supporting information, within the body of your application, to demonstrate your possession of each KSA listed. Qualified applicants must possess, and application must clearly reflect work experience that demonstrates the following: Documented knowledge of a high degree of business and technical knowledge with significant practical experience in information systems activities, which may include but is not limited to, systems analysis, design, modeling, and programming. Working experience in systems development tools and techniques. Demonstrated experience in direct client contact. Cited experience in programming and design of large-scale IBM Mainframe based systems using software such as: DB2, COBOL, CICS, JCL, TSO, IBM utilities, QMF; Cobol debugging tools (ex: IBM debugger, Intertest). Demonstrated experience with structured system development methodologies. Management Preferences: Experience working with Jira Experience in Agile setting. Hands-on experience in web-based programming language like Java would be highly desired Minimum Education and Experience Requirements Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See https://oshr.nc.gov/experience-guide for details. Qualified applicants must possess, and application must clearly reflect work experience that demonstrates the following: Bachelor's degree in computer science or an IT related field or related technical degree from an appropriately accredited institution and two years of experience in business application consulting or development; or Associate degree in computer science or an IT related field from an appropriately accredited institution and three years of experience in application consulting or development; or High School or General Educational Development (GED) diploma and six years of experience in business application consulting or development; or an equivalent combination of education and experience. Supplemental and Contact Information The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: . DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. It is critical to our screening and salary determination process that applications contain comprehensive information. Information should be provided in the appropriate areas to include the beginning and end dates of jobs worked, education with the date graduated, all work experience, and certificates /licenses. Resumes will not be accepted in lieu of completing this application. Answers to Supplemental Questions must refer to education or work experience listed on this application to receive credit. Degrees must be received from appropriately accredited institutions. Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications. Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing. If a former member of the NC National Guard, who served for at least 6 years and was discharged under honorable conditions, they must attach either a DD256 or NGB 22. If applicants earned college credit hours but did not complete a degree program, they must attach an unofficial transcript to each application to receive credit for this education. Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check. Applications for positions requiring specific coursework must be accompanied by a copy of the applicant's transcript. Applicants with degrees not conferred at a United States college or university must attach verification that their degree is equivalent to a similar degree from a U.S. institution. The Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service, please visit the NACES membership website at . Transcripts, degree evaluations and cover letters may be uploaded with your application. NOTE: Applicants will be communicated via email only for updates on the status of their application or any questions on their application. If there are any questions about this posting other than your application status, please contact HR at 919-855-4930. To check the status of an application, please log in to your NC Government Job Opportunities account and click "Application Status". For technical issues with your application, please call the NeoGov Helpline at 877-204-4442. If you have a technical issue with your Government Jobs account, please call their Help Line at 1-855-524-5627. NOTE: For temporary, contract or other supplemental staffing appointments: There are no paid leave, retirement or other benefits associated with these appointment types. For permanent and time-limited appointments: Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 hours work/week for participation. 01 I UNDERSTAND that DHHS requires a complete descriptive work history with all employment experience detailed to be considered for employment. I have included all this information within my application. (NOTE: AN ATTACHED RESUME NOR "SEE RESUME" DOES NOT SATISFY THE REQUIREMENT OF COMPLETING THE APPLICATION. If you haven't completed the application requirements, please return to your application to finish it before submitting your application.) Yes No 02 Do you posses knowledge of a high degree of business and technical knowledge with significant practical experience in information systems activities, which may include but is not limited to, systems analysis, design, modeling, and programming? Yes No 03 How many years of experience in systems development tools and techniques? None 1 - 2 years 2 - 4 years 4 years or more 04 What is your level of experience in direct client contact? None Beginner Intermediate Advanced 05 Which of the following best describes the total number of years hands-on experience in web programminglanguages like Java, .Net etc.? None Less Than 1 Year 1 - 2 years 2 - 4 years 4 years 06 How many years of experience do you currently possess in programming and design of large-scale IBM Mainframe based systems using software such as: DB2, COBOL, CICS, JCL, TSO, IBM utilities, QMF; Cobol debugging tools (ex: IBM debugger, Intertest)? None Less than 1 year 1 - 3 years 3 - 5 years 5 or more years 07 Do you currently have any experience with structured system development methodologies? Yes No 08 Where did you learn about DHHS or this opportunity? Company or OSHR Website Employee Referral Conference / Career Fair Email campaign Professional Association or Industry-specific job board Indeed LinkedIn NC Nursing Board email Google Other General Job Boards Other Search Engines Other Social Media Internet Advertisement TV / Radio 09 Please give additional detail where you learned of DHHS or this opportunity. (e.g., APA Annual Meeting in NYC in May 2021, Facebook, LinkedIn, Doximity, NC Substance Abuse Professional Practice Board, etc.)) Required Question