Field Service Desktop Technician
eXcell, Fort Worth, TX, United States
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is the employer of choice for contractors! Join our team and enjoy our generous employee benefits!Our client is currently seeking a qualified Field Service Desktop Technician to join their team onsite at Fort Worth, TX. This candidate must be able to travel to Wichita Falls, TX. This is a long term contract opportunity and the technician will be working the hours of 8:00am to 5:00pm, Monday to Friday, with some monthly travel.
Duties and Responsibilities:
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Coordinating with facility shipping and receiving for delivery of training equipment to designated space
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Deskside hardware and software support (DSS) service
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Update of ITSM tool and asset management system of record where applicable
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Unboxing and setup of training room equipment to include PCs, peripherals, cable management
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Imaging of training room equipment and end user PCs
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Assignment of static IP addresses for network printers per client direction
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Operational testing and support of training room equipment and site user needs
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Supporting Dell laptops and desktops, standard client (AC) image with MS Office Suite, SAP, legacy applications all on a virtualized environment using Citrix, Android tablets, Symbol HHT / printers, Lexmark, and Ricoh printers
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Hardware break-fix services following documented processes and procedures to include hotswap, imaging and replacement of FRUs (Field Replaceable Units) as applicable
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Physical IMACD (Installs, Moves, Add, Changes, and Deletions)
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Hardware refresh of aging hardware with the new device based on the end user profile
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Smart hands support of additional equipment as required under the direction of the client
Skills and Qualifications:
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Basic technical knowledge and troubleshooting skills including core business systems, applications, hardware and software, printers, and networks
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Experience imaging PCs
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Experience working with incident management tools and software packages
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Knowledge and experience working with MS Office Suite and other relevant software programs
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Problem solving and analytical skills
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Excellent customer service skills with well-developed interpersonal skills, including diplomacy, tact, and discretion
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Team player with strong work ethic, standards, initiative, attention to detail, and a quality orientation
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Verbal communication that is polished and professional and easy to understand over the phone when needed
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Written communication that is clear and concise, and includes proper grammar, spelling, and punctuation
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Must demonstrate active listening skills that can collect accurate and detailed information
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Ability to understand the technical implications of business decisions and requests
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Ability to defuse tense situations and focus on the issue at hand
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Ability to translate technical language into user-friendly information
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Adept at working in a fast-paced, changing environment while serving the needs of multiple stakeholders
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Capability to learn and support new applications
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Must have valid DL and clean MVR and own transportation
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Must have the ability to travel to other locations as needed
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **
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