Tech Cafe

As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the

team.

Our client is currently seeking a qualified Tech Cafe Technician to join their team onsite in Juno Beach, FL. This role will provide operational support for our client's desktop and network environment including: Microsoft Windows-related activities, Microsoft Active Directory, LAN and WAN infrastructure activities, and handheld computing devices. This resource requires a high degree of customer focus and contact that ultimately generates high customer satisfaction. This position is responsible for identifying new issues and trends, determining the root cause of issues, and quickly resolving them.

Duties and Responsibilities:

• Provide mobile device support (iPhone and Android)

• Troubleshoot tablets and phones

• Work with end users to survey existing software and files for transfer to new machine

• Troubleshoot applications using provided documentation

• Interpret and execute tasks using technical instruction

• Understanding of Bit locker

• ServiceNow and ITIL knowledge - Preferred but not required

 
Skills and Qualifications:

• Minimum 3+ years of proficient walk-up experience with technical skills

• Expertise in Microsoft Windows 10 and Office 365 troubleshooting and configuration

• Experience supporting MS Office O365, One Drive, and Outlook

• Ability to troubleshoot problems with Windows 10 and 11 (currently Windows 11 shop)

• A+ Certification or willingness to obtain within 180 days

• Understanding of TCP / IP

• Knowledge of Active Directory users and computers

• Experience supporting an enterprise environment

• Experience configuring smartphones is a plus but not a requirement

• Knowledge of MacBooks is a plus

• Excellent troubleshooting skills

• Good time management skills

• Works with minimal supervision in a fast-paced environment

• Outstanding customer service and focus skills

• Experience working both independently, and in a team-oriented, collaborative environment is essential

• Ability to effectively prioritize and execute tasks in a high-pressure environment

• Proven analytical and problem-solving abilities

 
 
 
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **

™ Supports Equal Employment Opportunity** ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit .

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