Level 2 Networking Technician

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Our client is currently seeking a Level 2 Networking Technician to join their team onsite in Hillsboro, OR. This Technician will be responsible for providing first level Smart Hands support to second level and third level support teams.

Duties and Responsibilities:

• Maintaining network environment as part of onsite team in support of physical touch (Smart Hands) for incidents and / requests
• Providing incident support by working with remote level 2 / 3 teams to assist in resolving outages and fixing issues including replacement of cabling or hardware components
• Providing service request support and working with remote network support teams to install hardware or patch cables to enable new services for customer
• Participating in hardware rack and stack installation of both Network and Server equipment, cable management, and installation of required Fiber and Copper Patch leads
• Providing console access to Remote Team for configuration if required and testing connectivity after installation and configuration
• Receiving of Hardware shipments for data center equipment landings
• Validating purchase order accuracy of hardware / material received
• Unboxing, discard, and recycling of materials
• Moving equipment from dock to staging areas or racks
• Performing work request tasks from ServiceNow
• Performing installation or retrofitting of server racks - rail and shelving installation
• Performing power and network cable installation and cable management
• Scanning and labeling of installed devices (network or server)
• Designating parts identified for spare part stock inventory
• Proper e-waste handling and disposal
• Equipment shipping and receiving as needed
• Providing escort service for vendors / techs
• Working in datacenters, networking rooms

 
Skills and Qualifications:

• Higher education or degree preferred (but not required) or foreign equivalent required from an accredited institution. Will also consider 1 to 3+ years of progressive experience in the specialty in lieu of every year of education
• Minimum 2+ years of experience in racking, stacking, connecting, and providing basic configuration support of networking or server devices
• Ability to withstand working in a hot enclosed environment for short time spans required (i.e., data center hot isles)
• Must be able to perform work while on a ladder (use of ladders is required for top of rack installations)
• Must be able to work independently as well as in teams of 3-4 and be flexible
• Must be able to lift 35 lbs. solo
• Must be willing to travel between buildings using personal car / foot
• May be required to walk / sit / stand / crawl / kneel for extended periods
• Must have excellent customer service skills and written / verbal communication skills
• Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily), Windows 10
• Ability to communicate by telephone, email, or face to face

• Structured Network Cabling experience
  • Copper: Cat5, Cat5e, Cat6, Connector Types RJ45
  • Fiber: Multimode, Single Mode, Connector Types – ST, SC, LC

• WIFI hardware experience
  • Wireless LAN Controllers
  • Wireless Access Points
• Networking experience
  • IP Addressing, Layer 2 VLAN etc

• Experienced in Ethernet Switching hardware
  • Chassis, Supervisor, Line Cards, Power Supplies etc
  • Transceiver Types – SX, LX, SR, LR etc
• Cable Troubleshooting Knowledge / Experience
  • Fluke Testers: Copper - Wire Map, Link Test etc, Fiber – OTDR Testing
  • Fluke Aircheck: Wireless Testing 

 
 
 
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.
 
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