VieMed
IT Support Technician
VieMed, Lafayette, Louisiana, United States, 70595
Essential Duties and Responsibilities :
Review open trouble tickets, gather additional information, update tickets with current information, and resolve.Research and solve unfamiliar technical issues and produce documentation based upon problem resolution to be added to the knowledge baseInstall end user hardware and PC softwareSetup and on-board new users in Azure AD/Microsoft 365.Stay current with knowledge of related technologies, designs, methods, and trendsParticipate in on-call schedule and provides after-hours support as neededOther responsibilities and projects as assignedPreferred Knowledge, Skills, and Qualifications :
High school diploma or equivalentFoundation in software, hardware, and network processes and supportExperience supporting various OS including Windows 10, 11, and Mac OSOutstanding interpersonal skills with a focus on helping othersComputer Skills - Diagnoses and fixes computer hardware and driver-related problems (ex: malfunctioning hard drives, network cards, power supplies, and video cards and other subsystems/components).Entry level IT certifications or equivalent experience preferred.Access to Protected Health Information (PHI)
This position will require the employee to handle Protected Health Information (PHI) for duties related to document and report preparation. Policies and procedures will be strictly adhered to make sure PHI is protected as required by the HIPAA Privacy Rule.Working Conditions
This position will be in an office environment and field based.
You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. - 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Review open trouble tickets, gather additional information, update tickets with current information, and resolve.Research and solve unfamiliar technical issues and produce documentation based upon problem resolution to be added to the knowledge baseInstall end user hardware and PC softwareSetup and on-board new users in Azure AD/Microsoft 365.Stay current with knowledge of related technologies, designs, methods, and trendsParticipate in on-call schedule and provides after-hours support as neededOther responsibilities and projects as assignedPreferred Knowledge, Skills, and Qualifications :
High school diploma or equivalentFoundation in software, hardware, and network processes and supportExperience supporting various OS including Windows 10, 11, and Mac OSOutstanding interpersonal skills with a focus on helping othersComputer Skills - Diagnoses and fixes computer hardware and driver-related problems (ex: malfunctioning hard drives, network cards, power supplies, and video cards and other subsystems/components).Entry level IT certifications or equivalent experience preferred.Access to Protected Health Information (PHI)
This position will require the employee to handle Protected Health Information (PHI) for duties related to document and report preparation. Policies and procedures will be strictly adhered to make sure PHI is protected as required by the HIPAA Privacy Rule.Working Conditions
This position will be in an office environment and field based.
You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. - 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)