IT Support Technician

Our client is looking for a Technology Support Specialist to provide virtual and some on-site support for hardware, software, applications, installations and mobile devices while ensuring a positive employee experience. They will act as the "face of IT" for the customer and offer a personalized experience to the end-users.Responsibilities:Build upon a positive culture and are well versed and educated advocates of improving the end-user's IT support experienceContinuously document and improve on current operational processes while providing operational supportEnd-user facing expertise in providing support for hardware and software issues within end-user computer systems (MAC 10% and PC 90%) to include desktops, laptops, printers and mobile appsRespond to end-user product related questions for all supported hardware, software and applicationsUnderstand and maintain/outperform service levels establishedProvide Level I and II support via phone, email and potentially on-site at client locations to support service needs as requiredMaintain various messaging systems and client platforms (Email, Slack)Manage user accounts, permissions, email, anti-virus and anti-spamEfficiently diagnose, troubleshoot and resolve technical issues at desktop levelProvide on-site technical support that may involve but not limited to; installation of hardware or systems, software, network and communications devicesMonitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority and criticalityModify configurations, utilities, software default settings, etc. for the local workstationAdminister and manage new user account creationAdminister and manage Active Directory database making sure to keep it updated at all times.Requirements:

At least 2 years' experience in a customer facing deskside support/end user computing roleBachelor's Degree in computer science, MIS or relevant field is requiredMust have excellent communication skills, positive attitude and be engaging with end-usersExperience with MAC, Microsoft® OS and Microsoft Office® applicationsExperience with problem solving in a support-oriented environmentUnderstanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applicationsExceptional soft skills and troubleshooting skillsTeam player, good communicator, self-directed work styleThe ability to communicate politely, clearly and effectively with internal customers at a high level such as senior management on matters of a technical and/or complex natureDesire to contribute to a fast paced, growth-oriented companyStrong attention to detail and the ability to determine the root cause of the problemExcellent organizational & interpersonal skills with attention to detail

Ferretti Search is an award-winning Recruitment Firm specializing in Executive Recruiting and Staffing. Our product is people. Ferretti Search has a dedicated team of executive recruiters ready to help our clients find employment solutions that benefit them as well as match our candidates with a company that meets their job preferences and career goals. At Ferretti Search, we believe in transparency throughout the entire process in order to serve our clients and candidates better. We take pride and value our relationship with our clients and candidates.