Customer Service Specialist

Location: 100% remote within the U.S.Classification: Full-time (30-40 hrs/week)Compensation: $19-23/hourWelcome to Miaplaza!Our vision is to elevate online learning by applying the most successful approaches in virtual education to create an accessible and inclusive homeschool curriculum platform where all students can be successful! Our K-8 platforms include Miacademy , Always Ice Cream , and Clever Dragons , and our 9-12 options include MiaPrep and MiaPrep Online High School . Our student base is rapidly growing, and we’re hiring for multiple positions across several departments! Our expansion stems from our commitment to providing exceptional educational content and our pursuit of new opportunities.You can hear our CEO, Johannes Ziegler, discuss our company’s values and future !How you’ll make an impact:We're searching for individuals who shine in customer service interactions! You will frequently engage with parents and customers, providing expert advice and support across various aspects of our website and curriculum, through phone, live chat, email, and social media conversations. We’re looking for someone proactive, trustworthy, empathetic, and patient, with the ability to handle difficult customer situations and turn a negative experience into a positive one. You should be skilled in written and verbal communication and able to work well with team members and external customers.What you’ll do:Communicate with customers via online live chat, answer emails and phone calls, and/or respond to customers on social media.Analyze and anticipate customer needs and recommend appropriate solutions or products.Make judgment calls to efficiently resolve customer issues, ensuring satisfaction.Work with various teams to deliver a cohesive customer experience.Maintain accurate and detailed records of customer interactions and transactions.Collect feedback to improve our services and marketing initiatives.You may be a good fit if you have:Strong proficiency with technology and aptitude to learn new technologies and processes quicklyAbility to type at least 55 words per minuteExcellent attention to detailStrong problem-solving and critical-thinking skillsStrong interpersonal and communication skillsGrowth mindset and motivated by constructive feedbackProven ability to work independently, manage schedules, and meet deadlinesHighly motivated, proactive, and seeks opportunities for continuous improvementHigh standards of integrity and transparencyWhat makes you stand out:A minimum of 2 years of customer service experienceYour own unique talents! Your background has given you a unique perspective and set of skills that might not be listed here but may still be transferable to this role. If you don’t meet 100% of the qualifications outlined above, we still strongly encourage you to apply.What you’ll love about working at Miaplaza:You’ll be part of a mission-driven team dedicated to innovative education solutions for children who learn in diverse ways.Our 100% remote team can work from any productive location within the U.S.We promote flexibility and work with employees to create a schedule that works around their lives!Full-time employees are eligible for health, dental, and vision insurance, inclusive of specialty care options like fertility benefits and chiropractic care, FSA, HSA, and life insurance.All employees are eligible for a 401(k) retirement plan with employer match, Paid Time Off (PTO), floating holidays, parental leave, and other perks and benefits.You’ll collaborate with colleagues on challenging and rewarding projects, and connect through community and culture events.Learn more by visiting our careers page !Schedule:Customer Service Specialists work 8-hour shifts, 5 days a week.Hours of operation are Sunday through Saturday 4:00 AM - 8:00 PM Pacific (candidates in any U.S. time zone are welcome to apply!)Revolving evenings, nights, and weekends availability is needed due to an increase in staffed hours.Morning shifts are full, but candidates may have the opportunity to grow into these shifts as they gain seniority.Ready to apply?Please start by submitting your application and resume. The hiring process varies by position but generally includes assessments, a phone call interview, an assignment, and a final video interview. Reflecting our commitment to our students, we prioritize accessibility and inclusivity within our hiring practices and team. Please contact HR if you need accommodation at any point during hiring or employment.

#J-18808-Ljbffr