Fiserv
Business Systems Support Analyst
Fiserv, Fishers, Indiana, us, 46085
Calling all innovators – find your future at Fiserv.We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.Job TitleBusiness Systems Support Analyst
What does a successful Business Systems Support Analyst do at Fiserv?As a successful Business Systems Support Analyst, you will be responsible for solving technology information systems problems by analyzing requirements, analyzing existing systems and recommending system controls and protocols.What you will do:Translate information between the business and technology functions of the organizationResearch system issues by analyzing data, working with system SME’s and running system queriesCreate user documentation for screens and reports as a part of design deliverablesAnalyze the overall business need, create business cases and then define the technical requirementsUse planning, stakeholder analysis, risk assessment, organizational analysis and interface analysis to define user requirementsWhat you will need to have:Bachelor’s degree in Computer Science or Information Systems, or a related fieldThree (3) years of progressively, responsible business design experienceExperience in documenting business requirements and leading sessions with all types of audiences across an organization, business and technicalExperience working with N-tiered applications and infrastructureAt least three years of Project Management experiencePer contractual obligations, must be a US citizen with the ability to obtain and maintain a qualified United States Government security clearance, (e.g., US DOD Secret)What would be great to have:Ability to explain and document ideas and technical terms clearly and conciselyExperience with Agile software development conceptsSoftware development background and technical writing experienceExperience in creating and executing test plansExperience gathering business requirements with loan servicing systemsA background in the financial industry, (and specifically within the student loan industry)Perks at work:We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional and financial benefits from day oneMaintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited Recharge & Refuel for qualifying associates and free counseling through our EAPPlan for your future with competitive salaries, the Fiserv 401(k) Savings Plan and our Employee Stock Purchase PlanRecognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewardsPrioritize your health with a variety of medical, dental, vision, life, disability insurance options and a range of well-being resources through our Fuel Your Life programAdvance your career with training, development, certification and internal mobility opportunitiesJoin Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas and elevate careersThis role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, New York or Washington.Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.Thank you for considering employment with Fiserv. Please:Apply using your legal nameComplete the step-by-step profile and attach your resume (either is acceptable, both are preferable).What you should know about us:Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune
magazine's "World's Most Admired Companies" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.Our commitment to Diversity and Inclusion:Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Warning about fake job posts:Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.
#J-18808-Ljbffr
What does a successful Business Systems Support Analyst do at Fiserv?As a successful Business Systems Support Analyst, you will be responsible for solving technology information systems problems by analyzing requirements, analyzing existing systems and recommending system controls and protocols.What you will do:Translate information between the business and technology functions of the organizationResearch system issues by analyzing data, working with system SME’s and running system queriesCreate user documentation for screens and reports as a part of design deliverablesAnalyze the overall business need, create business cases and then define the technical requirementsUse planning, stakeholder analysis, risk assessment, organizational analysis and interface analysis to define user requirementsWhat you will need to have:Bachelor’s degree in Computer Science or Information Systems, or a related fieldThree (3) years of progressively, responsible business design experienceExperience in documenting business requirements and leading sessions with all types of audiences across an organization, business and technicalExperience working with N-tiered applications and infrastructureAt least three years of Project Management experiencePer contractual obligations, must be a US citizen with the ability to obtain and maintain a qualified United States Government security clearance, (e.g., US DOD Secret)What would be great to have:Ability to explain and document ideas and technical terms clearly and conciselyExperience with Agile software development conceptsSoftware development background and technical writing experienceExperience in creating and executing test plansExperience gathering business requirements with loan servicing systemsA background in the financial industry, (and specifically within the student loan industry)Perks at work:We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional and financial benefits from day oneMaintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited Recharge & Refuel for qualifying associates and free counseling through our EAPPlan for your future with competitive salaries, the Fiserv 401(k) Savings Plan and our Employee Stock Purchase PlanRecognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewardsPrioritize your health with a variety of medical, dental, vision, life, disability insurance options and a range of well-being resources through our Fuel Your Life programAdvance your career with training, development, certification and internal mobility opportunitiesJoin Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas and elevate careersThis role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, New York or Washington.Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.Thank you for considering employment with Fiserv. Please:Apply using your legal nameComplete the step-by-step profile and attach your resume (either is acceptable, both are preferable).What you should know about us:Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune
magazine's "World's Most Admired Companies" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.Our commitment to Diversity and Inclusion:Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Warning about fake job posts:Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.
#J-18808-Ljbffr