Technology Support Analyst

Salary: $47,300.00 - $60,200.00 AnnuallyLocation : NormalJob Type: Full-TimeJob Number: 202300388Department: Information Technology ServicesOpening Date: 08/07/2024Description Summary:Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security, and systems groups. Troubleshoots and repairs basic network problems. Familiar with setup and operation of current technology. Examples of DutiesEssential Duties and Responsibilities:Investigates, analyzes, and resolves hardware and associated software and communications problems on university computer systems; performs complex hardware repairs and maintenance on a wide range of pc-based computers and peripherals.Provides advanced hardware technical assistance and support; troubleshoots and resolves system hardware, software, and communications failures and conflicts.Evaluates existing computer systems hardware, and performs system upgrades; based on customer needs, customizes and tests computer systems, and resolves configuration conflicts and errors.Installs, integrates, and configures new computer systems and hardware for users.Researches, analyzes, and recommends appropriate computer hardware for customized computer configurations.Reviews, prioritizes, and processes problem reports; documents the progress of projects.Familiar with a variety of the field's concepts, practices, and procedures.Performs a variety of complicated tasks.May lead and/or guide the work of other staff or students engaged in similar functions.A wide degree of creativity and latitude is expected.Typically reports to a project leader or manager.Relies on experience and judgment to plan and accomplish goals.Performs miscellaneous job-related duties assigned. Typical Qualifications Minimum Position Requirements (including certifications, licenses, etc.):Bachelor degree in Microcomputer Applications, Programming, Networking Technology, Engineering or related area.At least four (4) years of directly related experience in the field or in a related area. Supplemental Information Knowledge, Skills and Abilities:Knowledge of a wide range of computer systems software, applications, hardware, and communicationsKnowledge of advanced computer troubleshooting techniquesKnowledge of customer service standards and proceduresMust be able to troubleshoot basic Network related problemsAbility to perform advanced, complex repairs and upgrades on a wide variety of computers and peripheralsAbility to simultaneously coordinate and complete multiple projectsAbility to diagnose the nature and extent of a wide range of computer problemsAbility to install and configure computer systems, hardware, and peripheralsRecords maintenance skillsAbility to make administrative/procedural decisions and judgmentsWe offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, short and long-term disability, holidays, vacation, and sick leave.To learn more details, visit our benefits page at 01 Do you have a bachelor degree in microcomputer applications, programming, networking technology, engineering or related area? Yes No 02 Do you have at least four (4) years of directly related experience in the field or in a related area? Yes No Required Question