State of North Carolina
Network Analyst I
State of North Carolina, Wilmington, North Carolina, United States, 28412
Salary:
$65,604.00 - $98,407.00 Annually
Location :
Wake County, NC
Job Type:
Permanent Full-Time
Remote Employment:
Flexible/Hybrid
Job Number:
24-11180 60087583
Department:
Department of Information Technology
Division:
Chief Deputy for Internal Ops
Opening Date:
08/30/2024
Closing Date:
9/20/2024 5:00 PM Eastern
Job Class Title:
Network Analyst I
Position Number:
60087583
Salary Grade:
DT07
Description of Work
Are you ready to take the next step in your career?
Discover why NCDIT is the ideal destination for your professional growth -
We currently have an opening for
Network Analyst I
This is an anticipated vacancy. This position is expected to become vacant on 10/01/2024.
DIT Voice Engineering & Operations provides for the planning, design, procurement, implementation and management of the voice telecommunication resources for the agencies of North Carolina State Government. In addition, this organization also provides the same resources and capabilities to support schools, local governments, and higher education, as those institutions require. The
Network Analyst I
is responsible for "service support" of the state's Enterprise Next Generation IP Telephony and Contact Center Services.
Duties include, but are not limited, to:
Successful execution of daily operating functions associated with availability managementRelease management, capacity management, configuration management, incident management, problem management, and Service Level management for the following technologies and others as added: IP Telephony Call Processing; Skills based routing (ACD functionality); Computer Telephony Integration (CTI); Voice Mail/Unified Messaging; End User Access Devices; Access to the Public Switched Telephone Network; IVR Administration and WebexCommunicate on a regularly scheduled basis with agency contacts to ensure the system is meeting agreed upon service level parametersThe position requires 24×7 "on call" status in order to respond to system troubles and meet DIT service level agreement obligations.
About the Organization
The serves as the Technology Center for the State of NC. Services that NCDIT provides reach a client base of state and local government agencies, as well as schools, colleges and universities. NCDIT's is to enable trusted business-driven solutions that meet the needs of North Carolinians. NCDIT provides technology services to state agencies and is charged with by expanding availability of broadband services and promoting the adoption of affordable, high-speed internet.
As NCDIT's services reach North Carolina residents from all backgrounds, we believe that a diverse workforce is our most valuable asset to recognize, understand and meet the IT needs of our constituents across the state. Our agency culture intentionally values diversity, equity and inclusion through the implementation of thoughtful, practical, innovative and data-driven strategies. We are an state, ensuring that people with disabilities have equal opportunities to succeed in the state government workplace (). NCDIT supports recent executive orders to address pay equity for women (), establish paid parental leave for birth, adoption, and foster care (), and implement fair chance policies (). NCDIT also has designed to help past and current military personnel and their spouses find rewarding careers with us. Join a team that welcomes, values, respects and supports all members of our work community.
If you have student loans, becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit to learn more.Knowledge, Skills and Abilities / Competencies
The Knowledge, Skills and Abilities listed below, along with the Minimum Education and Experience requirements, are REQUIRED to qualify for this position. We will not review resumes in lieu of Experience and Education listed on the application. Click these links for additional information:
Introduction to the Job Application
and
Addressing Knowledge, Skills and Abilities
. (Note: These links refer to Dept. of Public Safety process; this process is the same for Dept. of Information Technology.)
To qualify for this position, applicants must document on the application that they possess ALL of the following:
Working knowledge of voice/data telecommunications technologiesDemonstrated ability to translate this knowledge into service support activities that ensure the health and performance of the serviceExperience in organizing and managing projects and work independentlyExperience in administering and troubleshooting Cisco Communications Manager, Cisco Unity Connection Voice Mail, access to the PSTN, Cisco Webex, and/or end user devicesProficiency in Layer II and/or III data networksThe following Management Preferences are not required, but applicants that possess these skills are preferred:
CCNA certificationMinimum Education and Experience Requirements
Some state job postings say you can qualify by an 'equivalent combination of education and experience.' If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the
Education and Experience Equivalency Guide
for details
Bachelor's degree in computer science or an IT related field from an appropriately accredited institutionORAssociate degree in computer science, or a related technical field from an appropriately accredited institution and one year of networking related experienceORHigh School or General Educational Development (GED) diploma and four years of networking related experience; or an equivalent combination of education and experienceSupplemental and Contact Information
The is an who embraces an philosophy which consists of complying with all federal laws, state laws and Executive Orders.
NCDIT uses the to fill posted positions. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.
The Department of Information Technology will not accept "See Resume" or inserted text resumes in lieu of all work experience and education completed on the application.Employment at NCDIT is contingent upon a satisfactory background check.Applicants seeking must attach a DD form 214, Certificate of Release or Discharge from Active Duty, along with your application.Applicants seeking must attach a NGB 23A (RPAS) if you are a current member of the NC National Guard in good standing. If you are a former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions, you must attach either a DD256 or NGB 22.Applicants applying for positions that require specific coursework, must upload and attach a copy of the transcript with their application.Applicants with relevant professional certifications to the posted job must attach proof of active certification along with the information in the "Certificates and Licenses" section.If applicants earned college credit hours but did not complete a degree program, they must attach an official transcript to each application to receive credit for this education.If applicants earned a foreign degree, foreign degrees require an official evaluation for U.S. equivalency, and must be submitted to Human Resources for verification. There are several organizations that perform this specialized service, feel free to use any service of your choosing. The National Association of Credential Evaluation Services (NACES) has several options on their website that can provide credential verification:REMOTE WORK:We trust our employees to be self-motivated and successful in hybrid/remote roles, thus NCDIT offers robust and variable work schedule flexibility.
COMPENSATION & BENEFITS: The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.
Some highlights include:
The best funded pension plan/retirement system in the nation according to Moody's Investor's ServiceTwelve (12) holidays/yearFourteen (14) vacation days/year which increase as length of service increases and accumulate year-to-yearTwelve (12) sick days/year which are cumulative indefinitelyLongevity pay lump sum payout yearly based on length of service401K, 457, and 403(b) plansLearn more about employee perks/benefits:
To apply for this position, please click the "Apply" link above (on the Government Jobs website) or visit to complete an on-line application.
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account and click "Application Status." If you are selected for an interview, you will be contacted by management. If you are no longer under consideration, you will receive an email notification. If there are any questions about this posting other than your application status, please contact:
NCDIT Human ResourcesYori Lucien
For technical issues with your application, please call the GovernmentJobs.com Applicant Support Help Line at 855-524-5627.
NOTE: For temporary, contract or other supplemental staffing appointments:There are no paid leave, retirement or other benefits associated with these appointment types.
For permanent and time-limited appointments:Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.
01
Where did you find out about this posting?
#TriangleTuesdays#Work4Us WednesdaysCareer FairCollegeCentralEmployee ReferralFacebookGoogleGovernment Jobs (State Jobs website)HandshakeIndeedLinkedInNC TechNCWorksOSHR Website (Office of State Human Resources)SymplicityTwitterOther
02
If you selected Career Fair, Employee Referral, or Other from above please let us know which Career Fair, Employee, or Other place you found about us! If you did not choose one of the above, please enter N/A
03
Please select the education and experience level that best reflects your education and related experience as defined here: https://oshr.nc.gov/experience-guide
Bachelor's degree in computer science or an IT related field from an appropriately accredited institutionAssociate degree in computer science, or a related technical field from an appropriately accredited institution and one year of networking related experienceHigh School or General Educational Development (GED) diploma and four years of networking related experience; or an equivalent combination of education and experienceAn equivalent combination of education and experience as defined here: https://oshr.nc.gov/experience-guideI do not have the minimum number of years of relevant education and/or experience and I do not meet the equivalent combination of education and experience as indicated above
04
Which areas have you demonstrated in the work experience section on your application? For example, if you select that you have experience in one of the choices below, this should be explicitly reflected within each relevant job in the work experience section in your application, not just indicated in this supplemental question.Check all that apply.
Working knowledge of voice/data telecommunications technologiesDemonstrated ability to translate this knowledge into service support activities that ensure the health and performance of the serviceExperience in organizing and managing projects and work independentlyExperience in administering and troubleshooting Cisco Communications Manager, Cisco Unity Connection Voice Mail, access to the PSTN, Cisco Webex, and/or end user devicesProficiency in Layer II and/or III data networksI do not have knowledge or experience in any of the areas listed
05
To receive credit for relevant professional certifications you must attach documented proof of your active certifications to this application in addition to including the information regarding your certifications in the "Certificates and Licenses" section.
Yes, I understand
06
We trust our employees to be self-motivated and successful in hybrid roles, thus NCDIT offers robust work from home options and variable work schedule flexibility. This position currently qualifies for a hybrid telework option with routine office and remote workdays, although telework options are subject to change at the discretion of management.
Yes, I understand
07
If you earned a foreign degree, you must attach your official evaluation for U.S. equivalency to your application to receive credit for your degree as foreign degrees require an official evaluation for U.S. equivalency. If you do not attach, Human Resources cannot verify your degree equivalency to give you credit for salary qualification purposes. There are several organizations that perform this specialized service listed on the National Association of Credential Evaluation Services (NACES) website: https://www.naces.org/members
Yes, I understand
08
To qualify for this position, applicants must possess the required "Minimum Education and Experience" AND all "Knowledge, Skills and Abilities" listed on the job posting. I understand that my application MUST include a complete work history in the "Work Experience" section, all education in the "Education" section, and credentials in the "Certificates and Licenses" section. I understand that a resume is NOT a substitute for completing the sections listed above. Also, I understand that Supplemental Questions are considered a part of the application and the answers are used in the screening process, and that all questions must be answered completely and accurately.
Yes, I understand
09
If you chose Career Fair from above, please indicate which career fairs you attended. If you did not attend any, please choose N/A.
9/9/24 - 2024 State of NC Career Expo9/10/24 - WSSU Fall 2024 Career & Grad School Expo9/11/24 - NC A&T Fall Career Fair & Hiring Event9/18/24 - UNC-Pembroke Fall 2024 All Majors Career Fair9/19/2024 - Shaw University Fall 2024 Career Connections Expo9/20/24 - Ed2NC & UNC-Pembroke State Gov't Site Visit9/24/24 - Capital Area Workforce Development Triangle Career Expo9/27/24 - CAE National Cybersecurity Virtual Career Fair10/2/24 - CareerEco Bender's Disability Virtual Career Fair10/22/24 - High Point U Fall Career FestN/A
Required Question
$65,604.00 - $98,407.00 Annually
Location :
Wake County, NC
Job Type:
Permanent Full-Time
Remote Employment:
Flexible/Hybrid
Job Number:
24-11180 60087583
Department:
Department of Information Technology
Division:
Chief Deputy for Internal Ops
Opening Date:
08/30/2024
Closing Date:
9/20/2024 5:00 PM Eastern
Job Class Title:
Network Analyst I
Position Number:
60087583
Salary Grade:
DT07
Description of Work
Are you ready to take the next step in your career?
Discover why NCDIT is the ideal destination for your professional growth -
We currently have an opening for
Network Analyst I
This is an anticipated vacancy. This position is expected to become vacant on 10/01/2024.
DIT Voice Engineering & Operations provides for the planning, design, procurement, implementation and management of the voice telecommunication resources for the agencies of North Carolina State Government. In addition, this organization also provides the same resources and capabilities to support schools, local governments, and higher education, as those institutions require. The
Network Analyst I
is responsible for "service support" of the state's Enterprise Next Generation IP Telephony and Contact Center Services.
Duties include, but are not limited, to:
Successful execution of daily operating functions associated with availability managementRelease management, capacity management, configuration management, incident management, problem management, and Service Level management for the following technologies and others as added: IP Telephony Call Processing; Skills based routing (ACD functionality); Computer Telephony Integration (CTI); Voice Mail/Unified Messaging; End User Access Devices; Access to the Public Switched Telephone Network; IVR Administration and WebexCommunicate on a regularly scheduled basis with agency contacts to ensure the system is meeting agreed upon service level parametersThe position requires 24×7 "on call" status in order to respond to system troubles and meet DIT service level agreement obligations.
About the Organization
The serves as the Technology Center for the State of NC. Services that NCDIT provides reach a client base of state and local government agencies, as well as schools, colleges and universities. NCDIT's is to enable trusted business-driven solutions that meet the needs of North Carolinians. NCDIT provides technology services to state agencies and is charged with by expanding availability of broadband services and promoting the adoption of affordable, high-speed internet.
As NCDIT's services reach North Carolina residents from all backgrounds, we believe that a diverse workforce is our most valuable asset to recognize, understand and meet the IT needs of our constituents across the state. Our agency culture intentionally values diversity, equity and inclusion through the implementation of thoughtful, practical, innovative and data-driven strategies. We are an state, ensuring that people with disabilities have equal opportunities to succeed in the state government workplace (). NCDIT supports recent executive orders to address pay equity for women (), establish paid parental leave for birth, adoption, and foster care (), and implement fair chance policies (). NCDIT also has designed to help past and current military personnel and their spouses find rewarding careers with us. Join a team that welcomes, values, respects and supports all members of our work community.
If you have student loans, becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit to learn more.Knowledge, Skills and Abilities / Competencies
The Knowledge, Skills and Abilities listed below, along with the Minimum Education and Experience requirements, are REQUIRED to qualify for this position. We will not review resumes in lieu of Experience and Education listed on the application. Click these links for additional information:
Introduction to the Job Application
and
Addressing Knowledge, Skills and Abilities
. (Note: These links refer to Dept. of Public Safety process; this process is the same for Dept. of Information Technology.)
To qualify for this position, applicants must document on the application that they possess ALL of the following:
Working knowledge of voice/data telecommunications technologiesDemonstrated ability to translate this knowledge into service support activities that ensure the health and performance of the serviceExperience in organizing and managing projects and work independentlyExperience in administering and troubleshooting Cisco Communications Manager, Cisco Unity Connection Voice Mail, access to the PSTN, Cisco Webex, and/or end user devicesProficiency in Layer II and/or III data networksThe following Management Preferences are not required, but applicants that possess these skills are preferred:
CCNA certificationMinimum Education and Experience Requirements
Some state job postings say you can qualify by an 'equivalent combination of education and experience.' If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the
Education and Experience Equivalency Guide
for details
Bachelor's degree in computer science or an IT related field from an appropriately accredited institutionORAssociate degree in computer science, or a related technical field from an appropriately accredited institution and one year of networking related experienceORHigh School or General Educational Development (GED) diploma and four years of networking related experience; or an equivalent combination of education and experienceSupplemental and Contact Information
The is an who embraces an philosophy which consists of complying with all federal laws, state laws and Executive Orders.
NCDIT uses the to fill posted positions. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.
The Department of Information Technology will not accept "See Resume" or inserted text resumes in lieu of all work experience and education completed on the application.Employment at NCDIT is contingent upon a satisfactory background check.Applicants seeking must attach a DD form 214, Certificate of Release or Discharge from Active Duty, along with your application.Applicants seeking must attach a NGB 23A (RPAS) if you are a current member of the NC National Guard in good standing. If you are a former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions, you must attach either a DD256 or NGB 22.Applicants applying for positions that require specific coursework, must upload and attach a copy of the transcript with their application.Applicants with relevant professional certifications to the posted job must attach proof of active certification along with the information in the "Certificates and Licenses" section.If applicants earned college credit hours but did not complete a degree program, they must attach an official transcript to each application to receive credit for this education.If applicants earned a foreign degree, foreign degrees require an official evaluation for U.S. equivalency, and must be submitted to Human Resources for verification. There are several organizations that perform this specialized service, feel free to use any service of your choosing. The National Association of Credential Evaluation Services (NACES) has several options on their website that can provide credential verification:REMOTE WORK:We trust our employees to be self-motivated and successful in hybrid/remote roles, thus NCDIT offers robust and variable work schedule flexibility.
COMPENSATION & BENEFITS: The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.
Some highlights include:
The best funded pension plan/retirement system in the nation according to Moody's Investor's ServiceTwelve (12) holidays/yearFourteen (14) vacation days/year which increase as length of service increases and accumulate year-to-yearTwelve (12) sick days/year which are cumulative indefinitelyLongevity pay lump sum payout yearly based on length of service401K, 457, and 403(b) plansLearn more about employee perks/benefits:
To apply for this position, please click the "Apply" link above (on the Government Jobs website) or visit to complete an on-line application.
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account and click "Application Status." If you are selected for an interview, you will be contacted by management. If you are no longer under consideration, you will receive an email notification. If there are any questions about this posting other than your application status, please contact:
NCDIT Human ResourcesYori Lucien
For technical issues with your application, please call the GovernmentJobs.com Applicant Support Help Line at 855-524-5627.
NOTE: For temporary, contract or other supplemental staffing appointments:There are no paid leave, retirement or other benefits associated with these appointment types.
For permanent and time-limited appointments:Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.
01
Where did you find out about this posting?
#TriangleTuesdays#Work4Us WednesdaysCareer FairCollegeCentralEmployee ReferralFacebookGoogleGovernment Jobs (State Jobs website)HandshakeIndeedLinkedInNC TechNCWorksOSHR Website (Office of State Human Resources)SymplicityTwitterOther
02
If you selected Career Fair, Employee Referral, or Other from above please let us know which Career Fair, Employee, or Other place you found about us! If you did not choose one of the above, please enter N/A
03
Please select the education and experience level that best reflects your education and related experience as defined here: https://oshr.nc.gov/experience-guide
Bachelor's degree in computer science or an IT related field from an appropriately accredited institutionAssociate degree in computer science, or a related technical field from an appropriately accredited institution and one year of networking related experienceHigh School or General Educational Development (GED) diploma and four years of networking related experience; or an equivalent combination of education and experienceAn equivalent combination of education and experience as defined here: https://oshr.nc.gov/experience-guideI do not have the minimum number of years of relevant education and/or experience and I do not meet the equivalent combination of education and experience as indicated above
04
Which areas have you demonstrated in the work experience section on your application? For example, if you select that you have experience in one of the choices below, this should be explicitly reflected within each relevant job in the work experience section in your application, not just indicated in this supplemental question.Check all that apply.
Working knowledge of voice/data telecommunications technologiesDemonstrated ability to translate this knowledge into service support activities that ensure the health and performance of the serviceExperience in organizing and managing projects and work independentlyExperience in administering and troubleshooting Cisco Communications Manager, Cisco Unity Connection Voice Mail, access to the PSTN, Cisco Webex, and/or end user devicesProficiency in Layer II and/or III data networksI do not have knowledge or experience in any of the areas listed
05
To receive credit for relevant professional certifications you must attach documented proof of your active certifications to this application in addition to including the information regarding your certifications in the "Certificates and Licenses" section.
Yes, I understand
06
We trust our employees to be self-motivated and successful in hybrid roles, thus NCDIT offers robust work from home options and variable work schedule flexibility. This position currently qualifies for a hybrid telework option with routine office and remote workdays, although telework options are subject to change at the discretion of management.
Yes, I understand
07
If you earned a foreign degree, you must attach your official evaluation for U.S. equivalency to your application to receive credit for your degree as foreign degrees require an official evaluation for U.S. equivalency. If you do not attach, Human Resources cannot verify your degree equivalency to give you credit for salary qualification purposes. There are several organizations that perform this specialized service listed on the National Association of Credential Evaluation Services (NACES) website: https://www.naces.org/members
Yes, I understand
08
To qualify for this position, applicants must possess the required "Minimum Education and Experience" AND all "Knowledge, Skills and Abilities" listed on the job posting. I understand that my application MUST include a complete work history in the "Work Experience" section, all education in the "Education" section, and credentials in the "Certificates and Licenses" section. I understand that a resume is NOT a substitute for completing the sections listed above. Also, I understand that Supplemental Questions are considered a part of the application and the answers are used in the screening process, and that all questions must be answered completely and accurately.
Yes, I understand
09
If you chose Career Fair from above, please indicate which career fairs you attended. If you did not attend any, please choose N/A.
9/9/24 - 2024 State of NC Career Expo9/10/24 - WSSU Fall 2024 Career & Grad School Expo9/11/24 - NC A&T Fall Career Fair & Hiring Event9/18/24 - UNC-Pembroke Fall 2024 All Majors Career Fair9/19/2024 - Shaw University Fall 2024 Career Connections Expo9/20/24 - Ed2NC & UNC-Pembroke State Gov't Site Visit9/24/24 - Capital Area Workforce Development Triangle Career Expo9/27/24 - CAE National Cybersecurity Virtual Career Fair10/2/24 - CareerEco Bender's Disability Virtual Career Fair10/22/24 - High Point U Fall Career FestN/A
Required Question