Dallas Area Rapid Transit Inc
Customer Relations Representative
Dallas Area Rapid Transit Inc, Dallas, Texas, United States, 75215
Customer Relations RepresentativeLocations:
Headquarters
Time Type:
Full time
Posted On:
Posted 4 Days Ago
Job Requisition ID:
JR101914
Pay Grade:
CIRPay Per Hour:
$20.67
Supervisory Organization:
Director Customer Relations & SupportCountry:
United States of America
Address:
1401 PACIFIC AVE
City:
DALLAS, TX 75202
FLSA:
Non - Exempt
Professionals:
06 - Admin Support (EEO-4-United States of America), 6D - Customer Service (EEO-SubCategory)
General Summary:Under general supervision, ensures Dallas Area Rapid Transit’s (DART) customer inquiries and concerns are addressed by answering incoming calls, providing reliable and easily understood information pertaining to all aspects of DART services, and creating a positive image and environment to encourage the use of DART and its services.
Essential Duties and Responsibilities:
Ensures (high volume) customer inquiries and concerns are addressed by listening and answering incoming calls with courtesy and compassion regarding bus service, schedules, routes, fare structures, special events, and other activities. Works with customers to get the best results. Routes calls to the appropriate parties for further assistance.
Creates and promotes a positive image and environment to encourage the use of DART and its services.
Performs as a team member to resolve technical issues or assist with training peers within Customer Relations and Support.
Processes requests for DART literature by preparing customer schedules and other DART literature for fax or mailout.
Researches information using intranet website, Swiftly, TRAPEZE, and other authorized resources.
Maintains equipment, including telephone, headset, and other communications equipment. Reports communications equipment malfunctions to Shift Supervisor.
Performs other related duties as assigned.
Minimum Knowledge, Skills, and Abilities Required:Note:
An equivalent combination of related education and experience may be substituted for the below stated minimums, excluding High School Diploma, GED, Licenses, or Certifications.
High school or general education diploma (GED).
One (1) year of customer assistance in a high-call volume center or related environment.
Proficiency in PC software applications, including Microsoft Office or other related software applications, typical office equipment such as copier, keyboard, mouse, facsimile, etc., and established telecommunications equipment for the hearing impaired.
Pass a physical (medical) examination that includes a drug screen in order to operate DART non-revenue vehicles.
Must be able to pass a skills assessment test.
Analytical and creative skills to find solutions to complex interpersonal, technical, and administrative problems.
Ability to sit and work for an extended period of time in a structured environment and adhere to strict department guidelines while reporting to multiple supervisors in a timely manner.
Ability to work in a stressful and high call volume environment.
Ability to work variable shifts, irregular hours, nights, holidays, and weekends.
Ability to be dedicated to meeting the expectations and requirements of internal and external customers.
Ability to marshal resources (people, funding, material, support) to get things done.
Ability to use their time effectively and efficiently.
Ability to enjoy working hard.
Ability to use rigorous logic and methods to solve complex problems with effective solutions.
Ability to relate well to all kinds of people, up, down, and sideways, inside and outside the organization.
Working Conditions:Works in an environment where there is minimum exposure to dust, noise, or temperature. May be moderately exposed to unpleasant working conditions to include dust, noise, temperature, weather, petroleum products, and chemicals while visiting DART's operating facilities, assuming incumbent is observing all policies and procedures, safety precautions and regulations, and using all protective clothing and devices provided.
Note:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may perform other duties as assigned.
DART is proud to be an Equal Employment Opportunity Employer, supporting diversity in the workplace. M/F/D/V
Open until adequate supply is obtained.
#J-18808-Ljbffr
Headquarters
Time Type:
Full time
Posted On:
Posted 4 Days Ago
Job Requisition ID:
JR101914
Pay Grade:
CIRPay Per Hour:
$20.67
Supervisory Organization:
Director Customer Relations & SupportCountry:
United States of America
Address:
1401 PACIFIC AVE
City:
DALLAS, TX 75202
FLSA:
Non - Exempt
Professionals:
06 - Admin Support (EEO-4-United States of America), 6D - Customer Service (EEO-SubCategory)
General Summary:Under general supervision, ensures Dallas Area Rapid Transit’s (DART) customer inquiries and concerns are addressed by answering incoming calls, providing reliable and easily understood information pertaining to all aspects of DART services, and creating a positive image and environment to encourage the use of DART and its services.
Essential Duties and Responsibilities:
Ensures (high volume) customer inquiries and concerns are addressed by listening and answering incoming calls with courtesy and compassion regarding bus service, schedules, routes, fare structures, special events, and other activities. Works with customers to get the best results. Routes calls to the appropriate parties for further assistance.
Creates and promotes a positive image and environment to encourage the use of DART and its services.
Performs as a team member to resolve technical issues or assist with training peers within Customer Relations and Support.
Processes requests for DART literature by preparing customer schedules and other DART literature for fax or mailout.
Researches information using intranet website, Swiftly, TRAPEZE, and other authorized resources.
Maintains equipment, including telephone, headset, and other communications equipment. Reports communications equipment malfunctions to Shift Supervisor.
Performs other related duties as assigned.
Minimum Knowledge, Skills, and Abilities Required:Note:
An equivalent combination of related education and experience may be substituted for the below stated minimums, excluding High School Diploma, GED, Licenses, or Certifications.
High school or general education diploma (GED).
One (1) year of customer assistance in a high-call volume center or related environment.
Proficiency in PC software applications, including Microsoft Office or other related software applications, typical office equipment such as copier, keyboard, mouse, facsimile, etc., and established telecommunications equipment for the hearing impaired.
Pass a physical (medical) examination that includes a drug screen in order to operate DART non-revenue vehicles.
Must be able to pass a skills assessment test.
Analytical and creative skills to find solutions to complex interpersonal, technical, and administrative problems.
Ability to sit and work for an extended period of time in a structured environment and adhere to strict department guidelines while reporting to multiple supervisors in a timely manner.
Ability to work in a stressful and high call volume environment.
Ability to work variable shifts, irregular hours, nights, holidays, and weekends.
Ability to be dedicated to meeting the expectations and requirements of internal and external customers.
Ability to marshal resources (people, funding, material, support) to get things done.
Ability to use their time effectively and efficiently.
Ability to enjoy working hard.
Ability to use rigorous logic and methods to solve complex problems with effective solutions.
Ability to relate well to all kinds of people, up, down, and sideways, inside and outside the organization.
Working Conditions:Works in an environment where there is minimum exposure to dust, noise, or temperature. May be moderately exposed to unpleasant working conditions to include dust, noise, temperature, weather, petroleum products, and chemicals while visiting DART's operating facilities, assuming incumbent is observing all policies and procedures, safety precautions and regulations, and using all protective clothing and devices provided.
Note:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may perform other duties as assigned.
DART is proud to be an Equal Employment Opportunity Employer, supporting diversity in the workplace. M/F/D/V
Open until adequate supply is obtained.
#J-18808-Ljbffr