Marukai Corp.
E-Commerce Administrative Assistant-Part time
Marukai Corp., Gardena, California, United States, 90248
Description
The E-commerce Administrative Assistant provides essential support to the e-commerce team by managing day-to-day administrative tasks and ensuring smooth operations of the online store. This role involves processing orders, handling customer inquiries, updating product listing, ensuring the efficient operation of the online store, and assisting the e-commerce department manager. The ideal candidate will be detail-oriented, organized, and capable of delivering excellent customer service while efficiently handling various administrative functions to support the growth and efficiency of the e-commerce business.Job Responsibilities:•Order Processing - Assist with processing and tracking online orders, ensuring accurate and coordinate with warehouse and operation teams to manage order dispatch and delivery. Monitor and track shipments to ensure they are delivered on time and in good condition. Address and resolve any shipping delays, errors, or issues by liaising with the shipping provider.•Customer Service - Respond to customer inquiries via email, phone, or chat, providing prompt and professional support. Handle customer issues such as returns, exchanges, and refunds, ensuring a positive shopping experience.•Administrative Support - Perform general administrative tasks including data entry, filing, and maintaining records. Assist the e-commerce department manager in preparing reports and updating e-commerce metrics as needed.•Product Management - Update and maintain product listings, ensuring accurate descriptions, images, and pricing.•Marketing and Promotions - Support the execution of online promotions, sales events, and marketing campaigns. Help in creating and scheduling promotional content and updating website banners.•Cross-Functional Collaboration - work closely with other team members and departments, including marketing, operation, and customer service, to ensure cohesive operations. Assist in implementing new processes or improvements to enhance e-commerce operations.
Requirements
•High school diploma or equivalent; associate's or bachelor's degree in Business, Marketing, or a related field is a plus.•Proven experience in an administrative or customer service role, preferably in an e-commerce environment.•Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with e-commerce platforms, especially Shopify is beneficial.•Demonstrated ability for phone, email, online posting, online respond with clear wording, accurate explanation, and timely fashion.•Ability to perform task management, balancing dynamic customer flows.•Excellent interpersonal, motivational, collaboration and customer relationship skills.•Strong problem-solving and decision -making abilities.•Effective time management skills•Ability to multitask and prioritize tasks.•Detail-oriented and accurate data entry•Experience with CRM and ticketing systems•Good self-learning and self-motivatedLanguage Ability:•Speak, Read, and Write English in a professional manner is must•Japanese/English or Spanish/English bilingual skill would be plus
The E-commerce Administrative Assistant provides essential support to the e-commerce team by managing day-to-day administrative tasks and ensuring smooth operations of the online store. This role involves processing orders, handling customer inquiries, updating product listing, ensuring the efficient operation of the online store, and assisting the e-commerce department manager. The ideal candidate will be detail-oriented, organized, and capable of delivering excellent customer service while efficiently handling various administrative functions to support the growth and efficiency of the e-commerce business.Job Responsibilities:•Order Processing - Assist with processing and tracking online orders, ensuring accurate and coordinate with warehouse and operation teams to manage order dispatch and delivery. Monitor and track shipments to ensure they are delivered on time and in good condition. Address and resolve any shipping delays, errors, or issues by liaising with the shipping provider.•Customer Service - Respond to customer inquiries via email, phone, or chat, providing prompt and professional support. Handle customer issues such as returns, exchanges, and refunds, ensuring a positive shopping experience.•Administrative Support - Perform general administrative tasks including data entry, filing, and maintaining records. Assist the e-commerce department manager in preparing reports and updating e-commerce metrics as needed.•Product Management - Update and maintain product listings, ensuring accurate descriptions, images, and pricing.•Marketing and Promotions - Support the execution of online promotions, sales events, and marketing campaigns. Help in creating and scheduling promotional content and updating website banners.•Cross-Functional Collaboration - work closely with other team members and departments, including marketing, operation, and customer service, to ensure cohesive operations. Assist in implementing new processes or improvements to enhance e-commerce operations.
Requirements
•High school diploma or equivalent; associate's or bachelor's degree in Business, Marketing, or a related field is a plus.•Proven experience in an administrative or customer service role, preferably in an e-commerce environment.•Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with e-commerce platforms, especially Shopify is beneficial.•Demonstrated ability for phone, email, online posting, online respond with clear wording, accurate explanation, and timely fashion.•Ability to perform task management, balancing dynamic customer flows.•Excellent interpersonal, motivational, collaboration and customer relationship skills.•Strong problem-solving and decision -making abilities.•Effective time management skills•Ability to multitask and prioritize tasks.•Detail-oriented and accurate data entry•Experience with CRM and ticketing systems•Good self-learning and self-motivatedLanguage Ability:•Speak, Read, and Write English in a professional manner is must•Japanese/English or Spanish/English bilingual skill would be plus