Metropolitan Transportation Commission
Section Director, Clipper
Metropolitan Transportation Commission, San Francisco, California, United States, 94199
EQUAL OPPORTUNITY EMPLOYER
The Metropolitan Transportation Commission is an equal-opportunity, non-discriminatory employer. MTC provides all employees and applicants with an equal opportunity in every aspect of the employment experience regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, physical handicap, medical condition or marital status.
DEADLINE TO APPLYIS SUNDAY, OCTOBER 6, 2024 AT 11:59 PM
IF YOU ARE INTERESTED, PLEASE APPLY IMMEDIATELY
First round interviews tentatively scheduled for mid-October 2024
A resume and cover letter are not required with your application, but highly encouraged.
Be ready to rethink your assumptions about the public sector. Dedicated and motivated colleagues? Beautiful, high amenity building for on-site work and collaboration? Flexible schedules and hybrid work options? Yes, yes, and yes!
ABOUT MTCThe Metropolitan Transportation Commission (MTC) is the transportation planning, financing and coordinating agency for the nine-county San Francisco Bay Area. For more information about MTC, visit us at www.mtc.ca.gov.
ABOUT THE TEAMThe Clipper Section is responsible for the development, policy and operations of the Clipper fare payment program, which processes nearly 13 million transactions and settles close to $30 million in revenue for 24 transit agencies each month.
ABOUT THE ROLEUnder the general supervision of the Deputy Executive Director, Mobility, the Section Director, Clipper, will function as a member of MTC’s senior management team to anticipate, identify, initiate, implement, and carry to completion the responsibilities for the respective section.
ESSENTIAL DUTIES & RESPONSIBILITIES
Manage and motivate a team of more than a dozen professionals with diverse areas of expertise in program and contract management, software implementation and testing, financial accounting and reconciliation, customer service, and marketing and communications in extremely varied transit operating environments.
Serve as Executive Director to the nine-member Clipper Executive Board and support the MTC Commission.
Direct staff and contractors to operate the existing Clipper system, ensuring reliable operations of the Clipper mobile app, Clipper payment options, discount programs, and customer service centers.
Establish, secure approval for, and manage the adopted Clipper program budget and workplan.
Communicate and coordinate extensively with Clipper stakeholders in transit agencies.
Monitor performance of the Clipper system and devices, analyze performance data, and respond to system outages.
Lead deployment and testing of next-generation Clipper devices.
Act as the primary representative of the Clipper program.
QUALIFICATIONSKNOWLEDGE, SKILLS, & ABILITIES
Familiarity with electronic/automated payment or mobile payment systems.
Knowledge of public transit system policies, planning, operations and customer services.
Demonstrated leadership ability with strong analytical, problem-solving, organizational, and interpersonal skills.
Exemplary project/program management skills.
Ability to communicate clearly and concisely, both verbally and in writing.
Execute complicated procurements and vendor selection processes.
Ability to ensure program oversight, including complex budgeting and expense monitoring.
MINIMUM QUALIFICATIONS
An appropriate combination of education and experience that has provided the required knowledge, skills and abilities is qualifying. A typical way of obtaining the required qualifications is:
Education : Completion of a Master's degree from an accredited college or university. Alternatively, a Bachelor's degree with an equivalent combination of education and experience is acceptable.
Experience : Minimum of six (6) years of increasingly responsible experience effectively leading and managing a division or department doing related work.
IMPORTANT INFORMATIONEMPLOYMENT REQUIREMENTSSuccessful completion of a background check, professional references and the Employment Eligibility Verification Form I-9.
APPLICATION ASSISTANCEIf you need technical assistance with your on-line application, please contact NEOGOV's Applicant Support Line at (855) 524-5627 available from 8:00 AM to 5:00 PM (PST) Monday through Friday, excluding holidays.
THE FOLLOWING ARE AMONG THE BENEFITS OFFERED TO MANAGEMENT STAFF OF MTC:
Public Employees Retirement System (PERS); employee contributes a portion of gross salary on a pre-tax basis.
Health Benefits Insurance through the Public Employees' Retirement System.
Agency-paid Dental Insurance.
Agency-paid Vision Care Insurance.
Agency-paid Life, AD&D, Short Term and Long Term Disability Insurance.
Eleven paid holidays per year.
One day per month paid vacation leave; for each year of service, an additional day per year is granted to a maximum of 25 days per year.
One day per month paid sick leave, with no limit to the amount of sick leave that can be accumulated.
Personal Business leave; up to three (3) days per year depending upon date of hire.
Monthly Transit/Parking Subsidy.
Alternative employee paid payroll savings plans available.
Voluntary Supplemental life insurance.
Employee Assistance Program.
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The Metropolitan Transportation Commission is an equal-opportunity, non-discriminatory employer. MTC provides all employees and applicants with an equal opportunity in every aspect of the employment experience regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, physical handicap, medical condition or marital status.
DEADLINE TO APPLYIS SUNDAY, OCTOBER 6, 2024 AT 11:59 PM
IF YOU ARE INTERESTED, PLEASE APPLY IMMEDIATELY
First round interviews tentatively scheduled for mid-October 2024
A resume and cover letter are not required with your application, but highly encouraged.
Be ready to rethink your assumptions about the public sector. Dedicated and motivated colleagues? Beautiful, high amenity building for on-site work and collaboration? Flexible schedules and hybrid work options? Yes, yes, and yes!
ABOUT MTCThe Metropolitan Transportation Commission (MTC) is the transportation planning, financing and coordinating agency for the nine-county San Francisco Bay Area. For more information about MTC, visit us at www.mtc.ca.gov.
ABOUT THE TEAMThe Clipper Section is responsible for the development, policy and operations of the Clipper fare payment program, which processes nearly 13 million transactions and settles close to $30 million in revenue for 24 transit agencies each month.
ABOUT THE ROLEUnder the general supervision of the Deputy Executive Director, Mobility, the Section Director, Clipper, will function as a member of MTC’s senior management team to anticipate, identify, initiate, implement, and carry to completion the responsibilities for the respective section.
ESSENTIAL DUTIES & RESPONSIBILITIES
Manage and motivate a team of more than a dozen professionals with diverse areas of expertise in program and contract management, software implementation and testing, financial accounting and reconciliation, customer service, and marketing and communications in extremely varied transit operating environments.
Serve as Executive Director to the nine-member Clipper Executive Board and support the MTC Commission.
Direct staff and contractors to operate the existing Clipper system, ensuring reliable operations of the Clipper mobile app, Clipper payment options, discount programs, and customer service centers.
Establish, secure approval for, and manage the adopted Clipper program budget and workplan.
Communicate and coordinate extensively with Clipper stakeholders in transit agencies.
Monitor performance of the Clipper system and devices, analyze performance data, and respond to system outages.
Lead deployment and testing of next-generation Clipper devices.
Act as the primary representative of the Clipper program.
QUALIFICATIONSKNOWLEDGE, SKILLS, & ABILITIES
Familiarity with electronic/automated payment or mobile payment systems.
Knowledge of public transit system policies, planning, operations and customer services.
Demonstrated leadership ability with strong analytical, problem-solving, organizational, and interpersonal skills.
Exemplary project/program management skills.
Ability to communicate clearly and concisely, both verbally and in writing.
Execute complicated procurements and vendor selection processes.
Ability to ensure program oversight, including complex budgeting and expense monitoring.
MINIMUM QUALIFICATIONS
An appropriate combination of education and experience that has provided the required knowledge, skills and abilities is qualifying. A typical way of obtaining the required qualifications is:
Education : Completion of a Master's degree from an accredited college or university. Alternatively, a Bachelor's degree with an equivalent combination of education and experience is acceptable.
Experience : Minimum of six (6) years of increasingly responsible experience effectively leading and managing a division or department doing related work.
IMPORTANT INFORMATIONEMPLOYMENT REQUIREMENTSSuccessful completion of a background check, professional references and the Employment Eligibility Verification Form I-9.
APPLICATION ASSISTANCEIf you need technical assistance with your on-line application, please contact NEOGOV's Applicant Support Line at (855) 524-5627 available from 8:00 AM to 5:00 PM (PST) Monday through Friday, excluding holidays.
THE FOLLOWING ARE AMONG THE BENEFITS OFFERED TO MANAGEMENT STAFF OF MTC:
Public Employees Retirement System (PERS); employee contributes a portion of gross salary on a pre-tax basis.
Health Benefits Insurance through the Public Employees' Retirement System.
Agency-paid Dental Insurance.
Agency-paid Vision Care Insurance.
Agency-paid Life, AD&D, Short Term and Long Term Disability Insurance.
Eleven paid holidays per year.
One day per month paid vacation leave; for each year of service, an additional day per year is granted to a maximum of 25 days per year.
One day per month paid sick leave, with no limit to the amount of sick leave that can be accumulated.
Personal Business leave; up to three (3) days per year depending upon date of hire.
Monthly Transit/Parking Subsidy.
Alternative employee paid payroll savings plans available.
Voluntary Supplemental life insurance.
Employee Assistance Program.
#J-18808-Ljbffr