Blue Shield of California
Business Analyst, Experienced (NE)
Blue Shield of California, Los Angeles, California, United States,
Job Description
The Operational Governance team provides project support, operational analysis, and complex process management support for operational teams within Blue Shield of California’s Installation & Billing department. The Business Analyst, Experienced will report to the Program Manager. In this role you will review process performance and manage reporting related to key metrics, perform root cause analysis for issues and process trends, and support oversight of the automated processes and available tools. This role will also provide support for projects impacting billing, payment, and output production processes through requirements solicitation, impact analysis, resource prioritization, operational readiness, benefit analysis, and post-implementation validation to ensure successful outcomes.
Your Work
In this role, you will:Provide analytical support through the analysis and interpretation of data in support of cross-functional business operationsContribute to annual operating plans, capital budgets and forecasts, and build business cases for new business initiatives (cost/benefit analysis)Develop, prepare and analyze reports for management review, and present to various levels of managementDefine business requirements and provide analysis to increase operational efficiencyAnalyze actual results against plan and forecast and recommend interventions where appropriateDevelop as-is process documentation using industry standards and appropriate process mapping tools (i.e. Visio, Provision)Co-facilitate portions of process sessions using proven facilitation techniques and incorporating business process and design knowledgeMaintain online repository of materials in a standardized format for consumption across the enterpriseExecute on control plans, reporting actual results against forecastMay be responsible for BPM functional duties such as reporting and SharePoint administrationQualifications
Your Knowledge and Experience
Requires a bachelor’s degree or equivalent experienceRequires at least 3 years of prior relevant experienceYellow or Green Belt for Six Sigma or Lean from a creditable organization is desired1 year of advanced knowledge of automated systems in a production or operations environment. Excellent writing, presentation, and facilitation skills is desiredHighly developed math, analytical and problem-solving skills and use of analytical tools. Advanced hands-on experience using Excel including workbook creation and management, complex formatting and formulas, pivot tables and V-look ups. Hands-on experience using Tableau is desired.Hands-on experience with the FACETS systems preferredPay Range:
The pay range for this role is: $69,700.00 to $95,200.00 for California.Note:
Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate's experience, location (California, Bay area, or outside California), and current employee salaries for similar roles.About The Team
Blue Shield of California’s mission is to ensure all Californians have access to high-quality health care at a sustainably affordable price. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.To fulfill our mission, we must ensure a diverse, equitable, and inclusive environment where all employees can be their authentic selves and fully contribute to meet the needs of the multifaceted communities we serve. Our continued commitment to diversity, equity, and inclusion upholds our values and advances our goal of creating a healthcare system that is worthy of our family and friends while addressing health disparities, promoting social justice, and integrating health equity through our products, business practices, and presence as a corporate citizen.Our Values:
Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short.Human. We strive to be our authentic selves, listening and communicating effectively, and showing empathy towards others by walking in their shoes.Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals.Our Workplace Model:
Blue Shield of California is dedicated to making work-life balance a reality. Whether you prefer to work in an office or from home, we understand flexibility is more important than ever. That’s why Blue Shield is a hybrid company, offering you the opportunity to decide where you can do your best and most meaningful work.Two ways of working: Hybrid (our default) and officeHybrid – In a business unit approved office a few times per year to 3 days per week, on averageOffice – In a business unit approved office 4+ days a week, on average. If the role you’re applying for is deemed an “Essential Role,” the company has determined that the role can only be performed in a Blue Shield office or in the field and would require your to meet the office worker classification.Physical Requirements:
Office Environment - roles involving part to full time schedule in Office Environment. Due to the current public health emergency in California, Blue Shield employees are almost all working remotely. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.Please click here for further physical requirement detail.Equal Employment Opportunity:
External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.
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The Operational Governance team provides project support, operational analysis, and complex process management support for operational teams within Blue Shield of California’s Installation & Billing department. The Business Analyst, Experienced will report to the Program Manager. In this role you will review process performance and manage reporting related to key metrics, perform root cause analysis for issues and process trends, and support oversight of the automated processes and available tools. This role will also provide support for projects impacting billing, payment, and output production processes through requirements solicitation, impact analysis, resource prioritization, operational readiness, benefit analysis, and post-implementation validation to ensure successful outcomes.
Your Work
In this role, you will:Provide analytical support through the analysis and interpretation of data in support of cross-functional business operationsContribute to annual operating plans, capital budgets and forecasts, and build business cases for new business initiatives (cost/benefit analysis)Develop, prepare and analyze reports for management review, and present to various levels of managementDefine business requirements and provide analysis to increase operational efficiencyAnalyze actual results against plan and forecast and recommend interventions where appropriateDevelop as-is process documentation using industry standards and appropriate process mapping tools (i.e. Visio, Provision)Co-facilitate portions of process sessions using proven facilitation techniques and incorporating business process and design knowledgeMaintain online repository of materials in a standardized format for consumption across the enterpriseExecute on control plans, reporting actual results against forecastMay be responsible for BPM functional duties such as reporting and SharePoint administrationQualifications
Your Knowledge and Experience
Requires a bachelor’s degree or equivalent experienceRequires at least 3 years of prior relevant experienceYellow or Green Belt for Six Sigma or Lean from a creditable organization is desired1 year of advanced knowledge of automated systems in a production or operations environment. Excellent writing, presentation, and facilitation skills is desiredHighly developed math, analytical and problem-solving skills and use of analytical tools. Advanced hands-on experience using Excel including workbook creation and management, complex formatting and formulas, pivot tables and V-look ups. Hands-on experience using Tableau is desired.Hands-on experience with the FACETS systems preferredPay Range:
The pay range for this role is: $69,700.00 to $95,200.00 for California.Note:
Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate's experience, location (California, Bay area, or outside California), and current employee salaries for similar roles.About The Team
Blue Shield of California’s mission is to ensure all Californians have access to high-quality health care at a sustainably affordable price. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.To fulfill our mission, we must ensure a diverse, equitable, and inclusive environment where all employees can be their authentic selves and fully contribute to meet the needs of the multifaceted communities we serve. Our continued commitment to diversity, equity, and inclusion upholds our values and advances our goal of creating a healthcare system that is worthy of our family and friends while addressing health disparities, promoting social justice, and integrating health equity through our products, business practices, and presence as a corporate citizen.Our Values:
Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short.Human. We strive to be our authentic selves, listening and communicating effectively, and showing empathy towards others by walking in their shoes.Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals.Our Workplace Model:
Blue Shield of California is dedicated to making work-life balance a reality. Whether you prefer to work in an office or from home, we understand flexibility is more important than ever. That’s why Blue Shield is a hybrid company, offering you the opportunity to decide where you can do your best and most meaningful work.Two ways of working: Hybrid (our default) and officeHybrid – In a business unit approved office a few times per year to 3 days per week, on averageOffice – In a business unit approved office 4+ days a week, on average. If the role you’re applying for is deemed an “Essential Role,” the company has determined that the role can only be performed in a Blue Shield office or in the field and would require your to meet the office worker classification.Physical Requirements:
Office Environment - roles involving part to full time schedule in Office Environment. Due to the current public health emergency in California, Blue Shield employees are almost all working remotely. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.Please click here for further physical requirement detail.Equal Employment Opportunity:
External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.
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