IronArch Technology
ServiceNow Business Analyst
IronArch Technology, Mc Lean, Virginia, us, 22107
Who We AreKnown for being a Best Place to Work and a People First company, IronArch Technology is an award-winning Service-Disabled Veteran-Owned Small Business (SDVOSB) specializing in providing innovative solutions and world class services to Federal Government clients.Our employees have voted us as a
'Best Place to Work' 8 times
and we are an
INC 5000 recipient for being one of the fastest growing businesses in the United States.Our Values:
People First, Servant Leadership, Deliver and Inspire Excellence, Do the right thing!What You'll DoA ServiceNow Business Analyst must have knowledge in how to plan, analyze and evaluate the effectiveness and efficiency of IT Services, leveraging best practices (i.e. ITIL). Must be able to use qualitative and quantitative analytical skills to assess the effectiveness of current IT processes, including defining "to be" processes, and detailed requirements, to achieve program milestones. Senior BA should understand "out of the box" functionality and capabilities of ServiceNow, including basic ITSM (IT Service Management) application understanding and Service Level Management.Other Key Responsibilities:Supporting recommendations for suggesting and implementing ITIL best practices into daily operationsParticipate in requirements gathering sessions to gather and process informationDefining metrics and creating reports to justify suggestions and recommendationsPerform analysis and assessments to identify gaps in current processesAttend daily standups for continuous engagement with key stakeholders
RequirementsBachelor's or Associate's degree in computer science, information technology, engineering or business administration experience or equivalent experienceHands-on experience with ServiceNowProficiency in understanding ITIL conceptsExperience working in an Agile Development environmentAnalytic and problem-solving skillsStrong organizational skillsStrong communication skillsExperience and proficiency with various web-based software applications including Microsoft Office Word, Excel, PowerPoint, Visio, SharePoint, etc.Soft skills are key: communication, ability to manage workload, ability to track and verbalize project status, and ensure data completeness and accuracy in a large-scale project5 years experience in IT Service ManagementAbility to obtain a Public Trust clearance (US Citizenship or Green Card required)ITIL Foundations certifiedPreferred Qualifications:ServiceNow Certified Systems AdministratorExperience with reporting and forecasting toolsExperience with CMDBExperience with Performance Analytics/reporting in ServiceNow
Why IronArch Technology?Awarded Best Place to Work 8 times!Competitive compensation and market-leading bonus opportunitiesMedical, dental and vision benefits where a significant portion of the premium is subsidized by IronArch. For qualifying high deductible health plans, IronArch also contributes towards a Health Reimbursement Account to cover eligible medical expensesCompany-provided healthcare concierge assistance to help explain your coverage in plain language; help you find, choose, and schedule quality care; and address billing, benefit, or claims concerns, potentially saving hours of your time401(k) retirement plan where the company contributes dollar for dollar up to 3 percent, and 50 cents on the dollar for the 4th and 5th percent with immediate entry and immediate vesting20 days of PTO accumulated per calendar year11 paid holidaysBereavement, jury duty, parental (maternity/paternity/adoption), and military leavesSabbatical programsCompany-paid short- and long-term disabilityCompany-paid life insuranceVoluntary life, accidental and indemnity income replacement benefitsProfessional development reimbursementHealth club reimbursementMatching donation program and annual philanthropic activitiesPet insuranceAnd more!Apply today to learn why IronArch Technology has been recognized as "Best Place to Work" for 8 years!IronArch Technology is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.
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'Best Place to Work' 8 times
and we are an
INC 5000 recipient for being one of the fastest growing businesses in the United States.Our Values:
People First, Servant Leadership, Deliver and Inspire Excellence, Do the right thing!What You'll DoA ServiceNow Business Analyst must have knowledge in how to plan, analyze and evaluate the effectiveness and efficiency of IT Services, leveraging best practices (i.e. ITIL). Must be able to use qualitative and quantitative analytical skills to assess the effectiveness of current IT processes, including defining "to be" processes, and detailed requirements, to achieve program milestones. Senior BA should understand "out of the box" functionality and capabilities of ServiceNow, including basic ITSM (IT Service Management) application understanding and Service Level Management.Other Key Responsibilities:Supporting recommendations for suggesting and implementing ITIL best practices into daily operationsParticipate in requirements gathering sessions to gather and process informationDefining metrics and creating reports to justify suggestions and recommendationsPerform analysis and assessments to identify gaps in current processesAttend daily standups for continuous engagement with key stakeholders
RequirementsBachelor's or Associate's degree in computer science, information technology, engineering or business administration experience or equivalent experienceHands-on experience with ServiceNowProficiency in understanding ITIL conceptsExperience working in an Agile Development environmentAnalytic and problem-solving skillsStrong organizational skillsStrong communication skillsExperience and proficiency with various web-based software applications including Microsoft Office Word, Excel, PowerPoint, Visio, SharePoint, etc.Soft skills are key: communication, ability to manage workload, ability to track and verbalize project status, and ensure data completeness and accuracy in a large-scale project5 years experience in IT Service ManagementAbility to obtain a Public Trust clearance (US Citizenship or Green Card required)ITIL Foundations certifiedPreferred Qualifications:ServiceNow Certified Systems AdministratorExperience with reporting and forecasting toolsExperience with CMDBExperience with Performance Analytics/reporting in ServiceNow
Why IronArch Technology?Awarded Best Place to Work 8 times!Competitive compensation and market-leading bonus opportunitiesMedical, dental and vision benefits where a significant portion of the premium is subsidized by IronArch. For qualifying high deductible health plans, IronArch also contributes towards a Health Reimbursement Account to cover eligible medical expensesCompany-provided healthcare concierge assistance to help explain your coverage in plain language; help you find, choose, and schedule quality care; and address billing, benefit, or claims concerns, potentially saving hours of your time401(k) retirement plan where the company contributes dollar for dollar up to 3 percent, and 50 cents on the dollar for the 4th and 5th percent with immediate entry and immediate vesting20 days of PTO accumulated per calendar year11 paid holidaysBereavement, jury duty, parental (maternity/paternity/adoption), and military leavesSabbatical programsCompany-paid short- and long-term disabilityCompany-paid life insuranceVoluntary life, accidental and indemnity income replacement benefitsProfessional development reimbursementHealth club reimbursementMatching donation program and annual philanthropic activitiesPet insuranceAnd more!Apply today to learn why IronArch Technology has been recognized as "Best Place to Work" for 8 years!IronArch Technology is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.
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