GCS Property Claims Leader

We have an excellent opportunity in our Global Corporate & Specialty (GCS) Property claims team. Do you want to play a key role in driving your team's performance and the delivery of the business unit outcomes, strategy, and goals? Can you create an environment for people to do the best work of their lives & build a stronger team by coaching and developing employee's so they can reach their full potential? Do you communicate effectively with confidence, curiosity, courage and in a collaborative manner? Do you enjoy finding ways to improve processes to make the claims experience for our customers and our people better? If you answered 'yes,' then you should apply to be a Claims Leader in our GCS Property Claims team!

What you'll do:

People manager & architect:

• Lead a team of Commercial Property specialists(Examining + Direct handled claims)
• Identify, assess and retain the best possible talent to strengthen our business
• Understand and know our people, support training and develop their capability in the role and work with them to support career aspirations while managing their performance
• Have honest, constructive conversations with our people, set clear direction and goals giving frequent, honest, clear and constructive feedback to improve their performance and achieve the business goals.
• Lead effectively and positively through implementation of change.
• Understand and apply risk management controls proportionately
• Ensure technical development of claims file handlers
• Ensure our team has the tools to meet the unique demands of GCS policy holders and partners.

Operational & performance effectiveness:

• Create an environment dedicated to exceptional customer outcomes and champion the improvement to service. At GCS we have unique customer demands that can change from customer to customer. The ability to work with insureds, brokers, MGA's etc. in the way they request, is paramount to success in this role.
• Collaborate with internal stake holders such as underwriting, vendor managers and account managers to ensure we are fulfilling the Aviva value proposition
• Use data to understand how our people and the business unit are performing and initiate improvement activity through to execution.
• Customer demand analysis - assist in identifying the root cause of "waste and failure" in the business unit
• Be "in the work" to understand our people's capability, our unit's performance.
• Make decisions using data; observe the environment to identify performance blockers/barriers.
• Use the data, insight and expertise of the frontline to determine how we improve our overall performance, results and the customer's journey.
• Participate in the Quality assurance program for your team. Collaborate with the GCS Coach to identify and ensure training needs are addressed in a timely and effective manner.
• Fully understand and mitigate internal and external claims risks you are accountable for managing, while meeting our compliance obligations. The ability to understand and measure how our team meet those requirements is very important.
• Take full responsibility for the results of our team, how they contribute to the overall performance of the company and understand the consequence and impact of key decisions you make

Business & Financial Acumen:

• Clearly articulate and effectively communicate the link between our purpose, strategy, commitment, and our culture
• Expert understanding of the commercial claims experience while understanding the technical strategic direction for the claims file
• Look for new and incremental ways to improve things every day for the customer
• Clear understanding of financial elements of our claims function to ensure we remain financially strong and deliver year on year improvement in our business performance
• Maintain the accuracy and integrity of the financial information collected in Aviva systems
• Identify and report on any suspicions of fraud or financial irregularities in line with existing Aviva procedures

Innovation:

• Find opportunities to improve the customer journey, the claims handling processes, and financial outcomes for our business
• Lead change initiatives for the team and business function
• Work with new and existing customers and partners to develop collaboration

What you'll bring:

• CIP or FCIP Industry designation
• University Degree or College Diploma or equivalent Property technical work experience
• 10 + years of working in Claims / insurance industry experience with a solid understanding of Commercial Property
• Previous leadership experience
• Leading people through change
• Performance management and career development of others
• Technical competence in Commercial insurance
• Excellent verbal and written communication skills
• Computer proficiency; Excel, Word, PowerPoint, Outlook
• Ability to gain insight from data to improve the performance of our people
• Sound decision making and problem-solving skills

What you'll get:

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Outstanding Career Development opportunities.
• We'll support your professional development education.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.