United Way of Salt Lake
IT Support Technician
United Way of Salt Lake, Salt Lake City, Utah, United States, 84193
ORGANIZATION SUMMARY
Utah's Promise is a nonprofit organization focused on removing barriers, improving education, and providing access to basic needs. United Way of Salt Lake, 211 Utah (Salt Lake City team), and Promise Partnership Utah are part of the Utah's Promise organization. Together, we are committed to 100% of kids and families thriving.
Our workplace is fast-paced, friendly, adaptive, and grounded in our core values: relationships, continuous improvement, results, and equity. We offer competitive compensation including a comprehensive benefit package, generous paid time off, and flexible schedules. People with diverse backgrounds and abilities are encouraged to apply.
POSITION SUMMARY
We facilitate access to tech tools, outline processes, and guide organizational technology/data strategy. The IT Support Technician ensures United Way of Salt Lake (UWSL) staff members have secure and reliable access to network(s), hardware, enterprise and specific org-approved software solutions. This position will provide regular, in-person and remote assistance to team members and is expected to be onsite four days a week. This position is expected to provide excellent customer service and IT support to our 80+ team members, helping non-technical users navigate their technology tools while ensuring a secure and policy-driven environment.
ESSENTIAL FUNCTIONS
Maintain and improve technology tools for staff, including acting as the organization's "help desk" and ensuring all staff have access to secure and reliable network infrastructure, hardware, and enterprise software.Provision/setup laptops and other technology hardwareTrack and schedule preventive maintenanceProvision and terminate accounts in enterprise softwareConduct monthly security auditsLead all email, security, and backup effortsResolve and manage IT help desk support, opening tickets with vendors as neededEnsure all system/driver/software patches updates are completed on each company owned endpointKeep Wi-Fi, ethernet, and VPN network running including managing switches, cabling, firewall and internet connectivityMaintain inventory and maintenance records of all related technology related hardwareAssist with staff education for enterprise software and hardware care through ongoing training and development of self-help toolsSecure quotes and make recommendations for technology purchasesProvide monthly reports on help desk, equipment status, and security risksProvide both remote and in person support/troubleshooting with end usersAdministrator Office 365, Exchange Online and Azure AD including SSODomain name management including DKIM, CNAME recordsManage relationships with technology vendorsOther duties as assigned
BENEFITS
The position is a full-time, non-exempt position with full benefits. $41,000 - 52,000. Wage to commensurate with experience.
Requirements
REQUIRED COMPETENCIESTech Savvy. Anticipates and adopts innovations in business-building digital and technology applications.Ability to troubleshoot through a variety of methodologiesAbility to rapidly learn, and integrate new practices and knowledge into your troubleshooting and support processesEnd-user Focus. Builds strong relationships with end-users, engages them in design and testing, and delivers user-centric solutions.Plans and Aligns. Plans and prioritizes work to meet commitments that are aligned with organizational goals. Works to understand organizational goals and their contributions to them.QUALIFICATIONS
1-2 years of experience providing technical support and troubleshooting computer equipment remotely and in person or comparable education/certifications.Experience using deployment tools to image and update devicesStrong understanding of Microsoft Windows and Mac OSBasic knowledge of, including but not limited to the following - Windows 10 & 11, Office 365, Microsoft Exchange, Azure Active Directory, virtual machine, networking fundamentals and protocols, Information security practices and NIST standards, computer devices and printer/scanner configuration and support, and end point protection.Ability to use and configure remote monitoring and management toolsCertifications such as CompTIA A+, Microsoft Office 365, and Microsoft Azure AD are a plus
PHYSICAL REQUIREMENTS
The team member is regularly required to communicate clearly, and exchange accurate information interpersonally or through communication devices. Must be able to learn new systems and procedures, prepare and analyze data and figures, constantly operate a computer and other standard office machinery. Must be able to remain in a stationary position 65% of the time. The position requires occasional movement on- and offsite to attend meetings and presentations. Must be able to move light items such as paper, laptops and presentation materials up to 15lbs.
Salary Description
$41,000 - 52,000
Utah's Promise is a nonprofit organization focused on removing barriers, improving education, and providing access to basic needs. United Way of Salt Lake, 211 Utah (Salt Lake City team), and Promise Partnership Utah are part of the Utah's Promise organization. Together, we are committed to 100% of kids and families thriving.
Our workplace is fast-paced, friendly, adaptive, and grounded in our core values: relationships, continuous improvement, results, and equity. We offer competitive compensation including a comprehensive benefit package, generous paid time off, and flexible schedules. People with diverse backgrounds and abilities are encouraged to apply.
POSITION SUMMARY
We facilitate access to tech tools, outline processes, and guide organizational technology/data strategy. The IT Support Technician ensures United Way of Salt Lake (UWSL) staff members have secure and reliable access to network(s), hardware, enterprise and specific org-approved software solutions. This position will provide regular, in-person and remote assistance to team members and is expected to be onsite four days a week. This position is expected to provide excellent customer service and IT support to our 80+ team members, helping non-technical users navigate their technology tools while ensuring a secure and policy-driven environment.
ESSENTIAL FUNCTIONS
Maintain and improve technology tools for staff, including acting as the organization's "help desk" and ensuring all staff have access to secure and reliable network infrastructure, hardware, and enterprise software.Provision/setup laptops and other technology hardwareTrack and schedule preventive maintenanceProvision and terminate accounts in enterprise softwareConduct monthly security auditsLead all email, security, and backup effortsResolve and manage IT help desk support, opening tickets with vendors as neededEnsure all system/driver/software patches updates are completed on each company owned endpointKeep Wi-Fi, ethernet, and VPN network running including managing switches, cabling, firewall and internet connectivityMaintain inventory and maintenance records of all related technology related hardwareAssist with staff education for enterprise software and hardware care through ongoing training and development of self-help toolsSecure quotes and make recommendations for technology purchasesProvide monthly reports on help desk, equipment status, and security risksProvide both remote and in person support/troubleshooting with end usersAdministrator Office 365, Exchange Online and Azure AD including SSODomain name management including DKIM, CNAME recordsManage relationships with technology vendorsOther duties as assigned
BENEFITS
The position is a full-time, non-exempt position with full benefits. $41,000 - 52,000. Wage to commensurate with experience.
Requirements
REQUIRED COMPETENCIESTech Savvy. Anticipates and adopts innovations in business-building digital and technology applications.Ability to troubleshoot through a variety of methodologiesAbility to rapidly learn, and integrate new practices and knowledge into your troubleshooting and support processesEnd-user Focus. Builds strong relationships with end-users, engages them in design and testing, and delivers user-centric solutions.Plans and Aligns. Plans and prioritizes work to meet commitments that are aligned with organizational goals. Works to understand organizational goals and their contributions to them.QUALIFICATIONS
1-2 years of experience providing technical support and troubleshooting computer equipment remotely and in person or comparable education/certifications.Experience using deployment tools to image and update devicesStrong understanding of Microsoft Windows and Mac OSBasic knowledge of, including but not limited to the following - Windows 10 & 11, Office 365, Microsoft Exchange, Azure Active Directory, virtual machine, networking fundamentals and protocols, Information security practices and NIST standards, computer devices and printer/scanner configuration and support, and end point protection.Ability to use and configure remote monitoring and management toolsCertifications such as CompTIA A+, Microsoft Office 365, and Microsoft Azure AD are a plus
PHYSICAL REQUIREMENTS
The team member is regularly required to communicate clearly, and exchange accurate information interpersonally or through communication devices. Must be able to learn new systems and procedures, prepare and analyze data and figures, constantly operate a computer and other standard office machinery. Must be able to remain in a stationary position 65% of the time. The position requires occasional movement on- and offsite to attend meetings and presentations. Must be able to move light items such as paper, laptops and presentation materials up to 15lbs.
Salary Description
$41,000 - 52,000