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About Us: iMigrate is a self-service platform that empowers individuals to take control of their immigration journey and simplifies the process of preparing immigration applications. With our user-friendly tools and guidance, users can confidently navigate the application process, saving time and money.

We're seeking a highly skilled Client Success Coordinator to join our team in Miami, FL

Job Summary:

We are seeking a professional, customer-focused agent to coordinate the care and support of our clients by assessing their needs, communicating with them when necessary, and assisting them through the case assembly process. The Client Support Coordinator plays a vital role in empowering clients with the support needed to submit high-quality applications by ensuring they are well informed and equipped to successfully navigate the application process, from preparation to submission. The ideal candidate will possess excellent communication and organizational skills, a strong work ethic, attention to detail, the ability to thrive in a fast-paced environment, and effective problem-solving abilities.

Responsibilities:

Documentation and Technical Support

• Provide clients with feedback on the completeness of their evidence and forms for submission.
• Ensure all documentation complies with organizational standards
• Identify and address any discrepancies or missing information by communicating with clients

Customer Communication

• Contact customers as needed to clarify or obtain additional information related to their case
• Provide clear and professional guidance to ensure customer satisfaction
• Maintain records of customer interactions for reference and compliance purposes
• Collaborate with internal teams and stakeholders to resolve client issues and improve client satisfaction

Case Assembly Support

• Ensure case files are properly labeled and meet submission requirements
• Assist clients in understanding the case assembly process and developing strategies to overcome challenges.

Final Case Draft Review

• Provide clients with expert guidance to ensure their application is complete before submission
• Maintain accurate records of submitted cases for auditing and tracking purposes
• Meet or exceed client satisfaction and productivity targets

Requirements:

• Associate or bachelor’s degree preferred
• 2-3 years of experience in digital customer service or account management, or a related field
• Excellent communication, interpersonal, and problem-solving skills (written and verbal)
• Strong attention to detail and organizational skills
• Proficiency in using case management systems and standard office software
• Strong understanding of SaaS business models and industry trends
• Ability to work in a fast-paced environment, manage time effectively, and prioritize tasks in a deadline-driven environment
• Fluent in English and Spanish (required)

Working Conditions:

• Work is performed in an office environment
• Must be able to work a flexible schedule, including weekends
• Must be able to sit for long periods and work on a computer

What We Offer:

• Competitive salary and benefits package
• Opportunities for career growth and advancement
• Comprehensive training program
• Collaborative work environment

iMigrate is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all Team Members. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. We strive to ensure that our hiring practices and workplace policies promote fairness and equality.