Information Services Support Specialist
Upstate Cerebral Palsy - Utica, New York, United States, 13502Work at Upstate Cerebral Palsy
Overview
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Overview
Pay $43,000 annually
The Information Services Support Specialist is a fast-paced, dynamic on-site role that supports, deploys, maintains, repairs and upgrades in-house computer systems. Technologies include laptops, desktops, VOIP phones, cellular phones, audio/video equipment, printers and peripherals. This role is responsible for delivering exceptional customer service and empowering end users to effectively use technology.
Core Responsibilities
Provide excellent customer support by resolving technical issues promptly and professionally.
Receive, respond to and document support calls in the Support Services Call Center.
Install, configure, maintain, repair, and troubleshoot end user workstation hardware and peripherals.
Configure mobile devices and assist end users with basic functionality.
Support remote sites through proactively scheduled on-site visits and responding quickly during emergencies.
Update asset inventory when making system changes, additions, moves and disposals.
Provide end users with basic computer system training.
Coordinate with vendors for external support of computers, telephones, printers and other hardware.
Participate in the after-hours Support Services Team on-call rotation.
Escalate cybersecurity requests and concerns to IS Security Personnel.
Qualifications
Associate’s Degree in field of Computer Science or related field OR;
1+ years’ experience in a technical support or customer service role.
Experience with the following technologies:
Mobile Devices: Android, Apple iOS devices
Networking: Configuration of Personal or SOHO Routers, Entry-Level Troubleshooting
Networking Protocols: TCP/IP
PCs & Peripherals: Diagnostics & Troubleshooting, Hardware
Software: Asset Management, Help Desk or Ticketing/Tracking, Microsoft Office, Remote Assistance, Virtual Meeting (Teams, Zoom, Etc.), Windows
Tools: Cable Testers, Crimpers, Network Toners
Knowledge or familiarity of the following technologies:
Active Directory: NTFS Permissions, Users & Groups
Networking: Basic understanding of IP networks, Ethernet cabling, firewalls, routers, switches & wireless
Office 365: OneDrive, Outlook Online, Teams
Software: Mobile Device Management
Telecommunications: Basic understanding of VOIP
Flexible hours including nights, weekends, and working from home required.
After-hours on-call responsibilities.
Travel is required. Must have a valid NYS driver’s license & dependable vehicle.
Benefits
Our work environment provides the opportunity to grow and learn in a fast-paced atmosphere. We offer competitive benefits and salary to include a low-cost individual health insurance plan, dollar for dollar retirement match (up to 7%), life insurance, voluntary benefits and generous paid time off.
Comprehensive Health/Dental/Vision
Direct Deposit
Flexible Spending Account (FSA)
Retirement Plan 403(b)
Life Insurance
Voluntary Benefits
Employee Assistance Program (EAP)
Generous PTO Plans (Sick, Vacation and Employee Leave)
Tuition Reimbursement
Service Awards
Employee Appreciation Events
Employee Discounts
Upstate Caring Partners is the premier provider of direct-care services and programs in Central New York for individuals of all abilities and their families. If you believe in empowering people, Upstate Caring Partners is an excellent place to start or grow your career. Please visit our careers website to access the full job description located within the job posting. upstatecpjobs.org
To access a copy of the job description Click Here - IS Support Specialist (https://www.dropbox.com/scl/fi/cs0cnp178x9kfbzrb4cxk/31224-Information-Services-Support-Specialist.docx?rlkey=1ny78gqbb7xpwy7pitbq5drl4&dl=0)
Qualifications
Education
Required
Associates or better in Computer Science
Licenses & Certifications
Required
Driver License
Experience
Preferred
1 year: technical support or customer service