Bayside Solutions
Reporting Analyst
Bayside Solutions - Dublin, California, United States, 94568
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Overview
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Overview
Reporting Analyst
W2 Contract
Salary Range:
$58,300 - $62,400 per year Location:
Dublin, CA - Onsite Role Job Summary: As a Reporting Analyst, you will troubleshoot store IT equipment issues, track and update incident activity, and produce regular reports by extracting and manipulating data in Excel to identify trends and metrics. Duties and Responsibilities: Update and maintain monthly vendor dispatch metrics (SLA, Mean Time to Repair) by exporting data from ServiceNow and analyzing it in Excel. Review daily inbound store IT issues in ServiceNow, track vendor dispatches, and log resolution progress. Generate and distribute weekly Lost Equipment reports by consolidating data from ServiceNow and Excel, updating pivot tables and summary counts. Standardize and clean up ticket content for lost equipment cases, verify details with stores, and document follow?up actions. Conduct multi?step follow?ups (email and phone) with stores to resolve lost equipment inquiries and update ticket notes accordingly. Identify and highlight business trends and vendor performance insights based on report data. Requirements and Qualifications: Strong written and verbal communication skills Detail?oriented with excellent organizational and follow?up abilities Proficiency in Microsoft Excel (including data export, pivot tables, and basic analysis) Ability to extract and manipulate data from preset reports Comfortable troubleshooting and tracking IT equipment issues and coordinating follow?ups Desired Skills and Experience Excel, ServiceNow, data analysis, troubleshooting Bayside Solutions, Inc. is not able to sponsor any candidates at this time. Additionally, candidates for this position must qualify as a W2 candidate. Bayside Solutions, Inc. may collect your personal information during the position application process. Please reference Bayside Solutions, Inc.'s CCPA Privacy Policy at www.baysidesolutions.com.
$58,300 - $62,400 per year Location:
Dublin, CA - Onsite Role Job Summary: As a Reporting Analyst, you will troubleshoot store IT equipment issues, track and update incident activity, and produce regular reports by extracting and manipulating data in Excel to identify trends and metrics. Duties and Responsibilities: Update and maintain monthly vendor dispatch metrics (SLA, Mean Time to Repair) by exporting data from ServiceNow and analyzing it in Excel. Review daily inbound store IT issues in ServiceNow, track vendor dispatches, and log resolution progress. Generate and distribute weekly Lost Equipment reports by consolidating data from ServiceNow and Excel, updating pivot tables and summary counts. Standardize and clean up ticket content for lost equipment cases, verify details with stores, and document follow?up actions. Conduct multi?step follow?ups (email and phone) with stores to resolve lost equipment inquiries and update ticket notes accordingly. Identify and highlight business trends and vendor performance insights based on report data. Requirements and Qualifications: Strong written and verbal communication skills Detail?oriented with excellent organizational and follow?up abilities Proficiency in Microsoft Excel (including data export, pivot tables, and basic analysis) Ability to extract and manipulate data from preset reports Comfortable troubleshooting and tracking IT equipment issues and coordinating follow?ups Desired Skills and Experience Excel, ServiceNow, data analysis, troubleshooting Bayside Solutions, Inc. is not able to sponsor any candidates at this time. Additionally, candidates for this position must qualify as a W2 candidate. Bayside Solutions, Inc. may collect your personal information during the position application process. Please reference Bayside Solutions, Inc.'s CCPA Privacy Policy at www.baysidesolutions.com.