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Job description

About iWire:  Simple Install. Serious Performance.

iWire is a premier provider of high-quality automotive technology solutions, including repair components, wire harnesses, hardware, and software via our mobile app, for an unparalleled customer experience. We pride ourselves on curating every part of the user experience with our products. This starts and ends with our customer support, but we leave no stone unturned with everything we do, which includes product design, packaging, marketing, installation, UI/UX, customer and internal resources, order fulfillment, etc.

Position Overview:  This is your opportunity to join a business that is primed and ready to make the leap to the next level. We are small team, ready to become a big team.

As the Operations Manager, you will be responsible for overseeing a dynamic team, ensuring timely and accurate order processing, maintaining optimal inventory levels, and driving operational efficiency. You will be at the forefront of managing workflows, improving processes, and leading employees to ensure consistent productivity and quality. Your leadership will help maintain the high standards of service and operational excellence that iWire is known for.

Key Responsibilities:

• Team Leadership & Supervision:  Manage a team of 5 operational staff, providing direction, training, and support to foster a high-performance environment.
• Order Management:  Ensure customer orders are processed accurately and shipped in a timely manner, coordinating with the team to meet delivery targets.
• Inventory Control:  Oversee inventory levels, ensuring sufficient stock to meet production and order demands. Work with the procurement team to forecast needs and minimize shortages or excess inventory.
• Process Optimization:  Evaluate current operational processes and identify opportunities for improvement, cost reduction, and efficiency gains. Assist with implementation of new systems including AI technology.
• Employee Development:  Support employees by coaching them on best practices, identifying skill gaps, and promoting continuous learning to improve team performance.

Required Qualifications:

• 3-4 years of experience in an operations management role, ideally in the automotive industry.
• Strong leadership abilities with experience managing teams and improving performance.
• Experience with inventory management, order fulfillment, and logistics.
• Problem-solving skills and the ability to think critically and implement operational improvements.
• Excellent communication and interpersonal skills to effectively lead a team and collaborate with other departments.
• Proficient with Microsoft Office Suite, AI systems, and other inventory management or ERP systems.

Preferred Qualifications:

• Bachelor's degree in Operations Management, Business Administration, Engineering, or a related field.
• Experience working in automotive wiring or related manufacturing sectors.
• Knowledge of lean manufacturing principles and process optimization.

Compensation:  The average pay for an Operations Manager at iWire ranges from $90,000 to $95,000 per year, depending on experience and qualifications. Additional benefits include health insurance contributions and paid time off.

Why Work at iWire?

• Work with automotive enthusiasts and learn more about repair and upgrading Subaru vehicles.
• Work in a fast-paced and collaborative environment that fosters continuous learning and improvement.
• Opportunities to apply skills and problem-solving abilities in different areas of the business.
• iWire has a reputation for quality products and friendly and knowledgeable customer service.
• Work for a company that offers challenging tasks, room for innovation, and a sense of purpose to make the customer’s automotive experience top notch.
• If you’re ready to bring your operational expertise to iWire and help us continue to deliver exceptional results, we’d love to hear from you!