Customer Service Supervisor Job at Robert Half in Philadelphia

We are offering a contract to hire employment opportunity for a Customer Service Supervisor in the Healthcare, Hospitals, and Social Assistance industry. As a Customer Service Supervisor this role is based in Philadelphia, Pennsylvania and involves supervising a team in a healthcare setting, primarily focusing on customer relations and operational excellence.

Responsibilities:

• Monitor customer service binders in assigned areas daily, addressing client concerns and requests promptly and effectively.

• Maintain a safe work environment, adhering to the company's safety guidelines and protocols.

• Participate actively in staff development and training courses to enhance leadership skills.

• Coach and guide hourly employees, encouraging creativity and innovation within the team.

• Assign staff to specific work areas or project duties, ensuring the right personnel are in the right roles.

• Participate in staff selection processes and conduct interviews as required.

• Ensure all staff receive proper orientation, initial and ongoing training.

• Monitor staff attendance and take proactive action when patterns of absenteeism are observed.

• Plan and coordinate project work to ensure that proper frequencies are maintained.

• Maintain high standards of cleanliness in areas of assignment and perform quality assurance inspections as assigned.

• Handle special requests or projects as assigned and ensure that staff is trained in proper supply control guidelines.

• Prior experience in a supervisory role within the healthcare, hospitals, or social assistance industry

• Proven track record of excellence in customer service

• Ability to manage and resolve employee relations issues effectively

• Strong skills in inventory tracking and management

• Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously

• Strong problem-solving abilities and decision-making skills

• Aptitude for effectively managing team performance and motivating staff

• Proficiency in using computer software, including Microsoft Office Suite

• A commitment to maintaining confidentiality and protecting sensitive data

• Ability to work flexible hours, including nights, weekends, and holidays if necessary

• Willingness to participate in ongoing training and development opportunities

• Ability to adhere to all company policies and procedures.

Please contact Hayley Master at 215.568.4580 about this opportunity and reference Job #03720-0013107833